Crown Vets Canalside

Crown Vets Canalside offers routine vet consultations and support for ongoing pet health issues, and also appears set up for end-of-life care, based on detailed owner accounts. The website references online booking, “Video Vet”, and a Pet Health Club® option. In reviews, owners repeatedly describe staff taking time to explain decisions (including “what needs to be done and why”), and one family describes a euthanasia appointment for a dog with terminal cancer where the vet guided them through each stage without rushing and the team made paw prints and nose prints. One negative review alleges a microchipping job wasn’t done and says the practice was money-focused, which conflicts with multiple other reviews describing a non-pushy approach (including not pushing plans or insurance).

Services

• •General consultations for dogs and cats (e.g., puppy diet questions; cats with recurring/complex problems mentioned).
• •End-of-life care/euthanasia support (terminal cancer case described; appointment “not rushed”; memorial paw prints and nose prints made).
• •Microchipping is referenced in a complaint review, where an owner says a nurse “didn’t chip the cat”.
• •Website mentions: Pet Health Club®, “Video Vet”, online booking, and online payment (details of what’s included aren’t provided in the available summary).

People

• •Melanie (role not stated): mentioned by a first-time visitor as “absolutely brilliant,” with the practice described as welcoming.
• •Vets/staff (not individually named in most reviews): owners describe being listened to, getting detailed explanations of recommended steps, and having anxious or noisy pets handled in a way that made visits “positive.”
• •One family specifically highlights the vet’s step-by-step guidance and unhurried approach during euthanasia, plus staff creating paw/nose prints for their children.

Reviews

4.5 stars from 36 reviews. - Welcoming, reassuring manner: multiple owners say staff put them at ease (including first-time puppy owners and people with anxious questions).

• •Clear explanations and time to talk: owners mention detailed explanations of what needs doing and why, and staff listening to questions.
• •End-of-life support called out in detail: one review describes a compassionate, unhurried euthanasia appointment and memorial prints being made.
• •No-pressure sales experience: one owner says staff did not push products, insurance, or plans, and gave “honest and non biased” information when asked.
• •A notable negative outlier: one review alleges a microchip wasn’t done and accuses the practice of being money-driven, which conflicts with several reviews describing the opposite (no upselling).