Crown Vets Canalside

Crown Vets Canalside in Inverness offers routine consultations for dogs and cats, support for ongoing health problems, and appears well set up for end-of-life care. The website also references online booking, online payment, “Video Vet”, and a Pet Health Club® option. Recent feedback continues to highlight clear explanations, a welcoming approach, and calm handling of pets, alongside one complaint about a receptionist interaction.

Services

• •General vet consultations for dogs and cats: reviews mention first visits with a puppy and cat, advice for a puppy’s diet, and ongoing care for cats with recurring or complex health problems.
• •Supportive handling during appointments: owners describe staff listening carefully, explaining what needs to be done and why, and helping anxious or noisy pets feel more comfortable during consultations and treatment.
• •End-of-life care: one detailed owner account describes a compassionate, unhurried euthanasia appointment for a dog with terminal cancer, with the vet talking the family through each stage and staff making paw prints and nose prints.
• •Other website features and options: the clinic website references online booking, online payment, Video Vet, and a Pet Health Club® membership option.
• •Microchipping: this is mentioned in one complaint review, where an owner alleged a cat was not chipped.

Pricing

No published pricing information is currently available for this clinic.

People

• •Melanie (role not stated): praised by a first-time visitor as “absolutely brilliant,” with the practice and staff described as very welcoming.
• •Wider team: reviews regularly describe staff as friendly, reassuring, and good at answering questions without pushing products, insurance, or plans.
• •Unnamed vet and support staff: one family particularly praised the calm, step-by-step guidance during a euthanasia appointment, along with the thoughtful gesture of making memorial paw and nose prints.

Reviews

Google rating: 4.4/5 from 38 reviews. Recent feedback is mostly positive, with a few notable negatives.

• •Many owners describe the team as welcoming, friendly, and reassuring, with pets treated kindly and made to feel at ease.
• •Reviews often mention clear explanations and time to talk through concerns, including advice for first-time dog owners and support for pets with ongoing health issues.
• •One detailed review highlights compassionate end-of-life care, describing an unhurried euthanasia appointment and thoughtful memorial touches for the family.
• •Negative feedback is limited but includes one recent complaint about a rude receptionist interaction after a late arrival, and an older outlier review alleging a microchip was not done and calling the practice money-focused, which contrasts with several reviews describing a non-pushy approach.