Emergency Vets in Airdrie

## Summary Acres Vet Centre offers routine pet healthcare for cats, dogs, and a range of small pets (including rabbits, guinea pigs, ferrets and hamsters), with services like vaccinations, neutering, microchipping and dental cleaning listed on its website. The practice also advertises emergency-care instructions via its website and is listed as a veterinary nurse training facility. In recent reviews, owners repeatedly describe a calm, confidence-building handling style—especially for nervous pets—such as letting dogs sniff around the consult room and offering a treat before starting an assessment. Several reviewers also mention long-term use “for many years,” and one notes being helped even though they weren’t registered. ## Services Based on the website summary and available clinic data, Acres Vet Centre offers: - Vaccinations - Neutering - Microchipping - Dental cleaning - Nail clipping - Puppy & kitten advice - Dietary advice - Flea & worming treatments - Care for cats, dogs, rabbits, guinea pigs, ferrets and hamsters - Emergency care: the website says to “follow the instructions on the website” if you need an emergency vet - Veterinary nurse training facility (listed in clinic data) The website also references Pet Health Club® and Pet Health Club® Plus plans; the Plus plans are described as including unlimited consultations, all benefits of the Essential plan, and 24/7 access to an online vet. ## People - **Thomas**: Mentioned by name in a recent review for taking time to help two dogs settle—socialising with them, letting them explore the consult room, and giving a treat before the assessment. - **Reception team**: One reviewer specifically praises the “reception ladies” for being excellent when they attended with an injured cat despite not being registered. ## Reviews **4.8 stars from 485 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Pets being kept calm during appointments, including anxious cats and dogs who need time to settle before examination. - Long-term client loyalty (“many years”) and repeat visits across multiple pets. - Helpfulness in more urgent situations, including accommodating someone who wasn’t registered and treating their injured cat. - A practical drawback noted by one reviewer: the premises and parking, with an expectation mentioned that this may change with a move to a new centre.

## Summary Airdrie Vets4Pets Ltd is part of the Vets4Pets brand, and the clinic website describes it as a locally owned practice. It’s set up as a full-service small animal clinic with an in-house lab, imaging (digital X‑ray and ultrasound), a surgical theatre and separate dog/cat wards plus isolation. From the latest reviews available to us, owners most often describe: - Clear, detailed explanations of conditions and treatment plans (including discussing surgery risks and costs up front). - Proactive follow-up after procedures (e.g., a next-day phone call and multiple recheck appointments after a rabbit spay). - Support during end-of-life care (paw prints/fur kept as mementos and a condolence card; one reviewer says a clinician rearranged their day to enable an at-home passing despite the clinic not routinely offering home visits). - Being “squeezed in” when worried about a pet post-op. There’s also a conflicting note on cost/ethos: one recent reviewer criticises the practice for charging to scan a stray cat and alleges cost inflation, while other reviewers mention transparent pricing and “reasonable” fees. ## Services Services and facilities mentioned on the clinic website include: - **Surgery & anaesthesia:** operating theatre; anaesthesia; ear surgery; orthopaedics. - **Dentistry** - **Diagnostics & monitoring:** in-house laboratory testing (biochemistry, haematology, electrolytes), blood pressure monitoring, ECG, echocardiography, digital X‑ray, ultrasound. - **Advanced/critical care capabilities:** oxygen chamber, blood transfusion, isolation unit, separated dog & cat wards and isolation units. - **Cancer care:** oncology including chemotherapy & cancer treatment. - **Preventive care:** microchipping, weight clinic, nutritional advice. - **Medication & prescriptions:** on-site pharmacy; repeat prescription requests via an online form (per website text). - **Travel documentation:** pet passport / animal health certificate. - **Bereavement support** (listed on the website). Emergency arrangements: - The website states **emergency cover is available when the clinic is closed**, provided by an out-of-hours emergency vet service. Training: - Listed in the provided clinic data as a **Veterinary Nurse Training facility**. Care examples from reviews: - **Rabbit spay** with discussion of **prices and risks**, **medication included**, plus **two follow-up appointments** and a **phone call the day after surgery**. - Post-operative support where the clinic **fit a dog in for assessment** when the owner was worried after an operation. ## People - **Andrea** (website): Practice Owner and Veterinary Surgeon. Her bio mentions a strong interest in **surgery**, with a particular soft spot for **greyhounds** and **small pets (“wee furries”)**. - **Jenny** (reviews; role not specified): repeatedly singled out for **explaining a dog’s condition and treatment plan clearly** and for **support around end-of-life wishes**; one owner reports weekly visits where their dog became comfortable and excited to see her. - **Nurses and reception team** (reviews): described as **welcoming**, and as **gentle and reassuring** when handling an anxious dog during a stressful period. ## Reviews **Google rating: 4.6 stars from 449 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Communication and transparency:** owners mention clear explanations of treatment plans and being upfront about surgery risks and pricing (notably for a rabbit spay). - **Aftercare and follow-up:** reported next-day phone check-ins and scheduled recheck appointments; one owner also mentions being fitted in quickly when worried post-op. - **End-of-life support:** keepsakes (paw prints/fur) and a condolence card are specifically mentioned; one reviewer describes efforts to support an at-home passing despite home visits not being standard. - **Ongoing preventive reminders:** one review mentions regular contact about monthly flea/worm treatments. - **Costs/charging policy is disputed:** one recent negative review criticises charging to scan a stray cat and alleges costs have risen since Covid, while other reviews describe fees as reasonable and pricing as transparent.