Emergency Vets in Hamilton

## Summary Real Vets Limited describes itself as an **independent, locally owned** practice with **over 40 years** of providing veterinary care. In the latest reviews available to us, owners most often talk about support during **end‑of‑life care (including euthanasia)** and clear explanations when pets arrive in distress (one review mentions an **elderly dog with a torn cruciate ligament** being talked through options). Reviews also show a **mixed experience around aftercare/communication**, with one owner upset that cremation arrangements required **upfront payment** and saying this wasn’t clearly explained at the time. Concrete specifics mentioned by owners include: - Staff **guiding owners through euthanasia** and preparing them for what to expect. - A vet calmly explaining **treatment options** for a **torn cruciate ligament**. - Discussion of **cremation/ashes** arrangements, including a report that cremation needed paying upfront before collection. ## Services Based on the provided clinic data, website summary, and reviews, the following services/capabilities are mentioned: - **Emergency veterinary services** (listed in clinic data as “24/7 or extended hours”; no further details provided). - **Veterinary nurse training facility** (listed in clinic data). - **Euthanasia and end‑of‑life support** (multiple reviews describe being supported through putting a dog to sleep). - **Orthopaedic problem assessment / care planning** for a **torn cruciate ligament** (one review describes options being explained and the dog being put at ease). - **General consultations/health checks** (one negative review describes being charged for repeat visits that included health checks). ## People - **Lesley** (vet, per a long-term client): described as guiding an owner “very gently” through euthanasia and preparing them for what was coming. - **Lilly** (role not explicitly stated in reviews): repeatedly thanked for being “professional,” for putting dogs at ease, and for explaining options clearly during a visit involving a dog in distress (torn cruciate ligament). Another owner says Lilly “dealt with [their dog] the most” around end-of-life care. ## Reviews **Google rating: 4.3 stars from 173 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **End-of-life care is a major focus in recent feedback**, with several owners describing kindness and support during euthanasia and bereavement-related discussions. - **Communication and clarity about aftercare/cost process is inconsistent:** one owner reports they were not told cremation required **upfront payment**, leading to distress when they later discovered their dog had not yet gone to the crematorium. - **Explanations of options in urgent/distressing situations** are highlighted positively (e.g., calm, clear discussion of options for a torn cruciate ligament). - **Cost concerns appear in some feedback:** one owner notes “costs” as a downside (without specific prices), while another complains about paying for two visits for the same issue.