Real Vets Limited

Real Vets Limited presents itself as an independent, locally owned practice with over 40 years of veterinary care in Hamilton. Recent feedback most often highlights kind, supportive handling of end-of-life care and calm explanations when pets arrive in distress. Reviews are broadly positive, though there is some criticism around aftercare communication and costs.

Services

• •Emergency veterinary services are listed, with extended-hours or 24/7 emergency provision noted in the clinic information.
• •General veterinary care and consultations are part of the practice’s offering, including routine health checks and repeat assessments where needed.
• •End-of-life care and euthanasia support is a clear area of experience, with several owners describing compassionate guidance through difficult decisions and the process itself.
• •Orthopaedic assessment and care planning is mentioned in reviews, including clear explanation of options for an elderly dog with a torn cruciate ligament.
• •Veterinary nurse training facility is listed in the clinic information.
• •Recent reviews also reflect care across different stages of a dog’s life, from puppy visits through to long-term support for older pets.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. Reviews on cost are mixed: one owner said costs were a downside but typical for vets, while another was unhappy about paying for repeat visits and about cremation requiring upfront payment.

People

• •Lesley — named as a vet and warmly praised for gentle, compassionate support during euthanasia and for preparing owners for what to expect.
• •Lilly — role not explicitly stated, but repeatedly thanked for professionalism, clear explanations, and a calm manner, including during a visit for a dog with a torn cruciate ligament and by an owner whose dog she dealt with most often.
• •The wider vets, vet nurses and reception team are also described positively by long-standing clients.

Reviews

Google rating: 4.3 stars from 173 reviews.

• •Several recent reviewers describe the team as kind, caring and supportive, especially during euthanasia and a pet’s final visits.
• •Long-term clients speak positively about the practice over many years, saying they have felt safe and well supported by the wider team.
• •Lesley and Lilly receive specific praise for compassion, professionalism, and explaining options clearly in stressful situations.
• •Negative feedback focuses on communication around cremation arrangements and charges for repeat visits, with one owner upset that upfront payment for cremation was not made clear at the time.