Best Vets in Hamilton – Complete Local Guide

Julie Innes Veterinary Surgery, located in Hamilton, has established a strong reputation with a commendable 4.7-star rating from 291 reviews on Google. This high rating suggests a generally positive reception from clients, indicating the clinic prioritizes quality care and customer satisfaction. However, a deeper dive into individual reviews reveals some areas for improvement, particularly concerning customer service interactions at the reception and communication with insurance companies. One review highlights a negative experience with a receptionist, describing the interaction as rude and unwelcoming during the registration process. Another review echoes concerns about the practice’s communication efficiency, particularly regarding insurance claims, which can add stress during critical times for pet owners. Despite these criticisms, the majority of feedback is overwhelmingly positive. Many clients commend Julie Innes and her team for their compassionate care, particularly during difficult times such as terminal diagnoses and end-of-life care. A recurring theme in positive reviews is the team's dedication to treating pets with kindness and ensuring that pet owners are well-informed and supported throughout their visits. The clinic also serves as a veterinary nurse training facility, indicating a commitment to education and the advancement of veterinary skills. While no clear pricing information is available, the clinic’s reputation for compassionate care and its high overall rating suggest it is a trusted choice for many pet owners in Hamilton. The feedback, although mixed, portrays a clinic that is highly valued for its compassionate care but could benefit from improvements in front-desk customer service and administrative efficiency.

Hamilton Vets4Pets Ltd, located in Hamilton, Scotland, is a well-regarded veterinary clinic with a Google Maps rating of 4.5 stars based on 548 reviews. This high rating, supported by a substantial number of reviews, suggests a consistent level of customer satisfaction. The clinic also functions as a veterinary nurse training facility, highlighting its commitment to professional development and education within the field. The written reviews provide a deeper insight into the experiences of pet owners. Elizabeth Clark and Katy Rogan both describe positive interactions with the staff, emphasizing the compassionate and helpful nature of the services provided during difficult times. Milena K K praises the professional care and attention her cat received, noting the clinic’s clean and welcoming environment. James Donnelly specifically commends Frances, a veterinary surgeon at the clinic, for her empathy and dedication, underscoring her outstanding care. However, not all feedback is entirely positive. Gary O'Mara's review points to a potential issue with the clinic's policy on upfront payments, as he expresses disappointment over a non-refundable deposit despite the cancellation of an X-ray appointment due to his pet's recovery. Overall, Hamilton Vets4Pets Ltd is recommended for its compassionate and reliable care, with a particular emphasis on the professionalism and empathy of its staff. However, potential clients are advised to clarify any questions regarding payment policies to avoid misunderstandings.

Real Vets Limited, located in Hamilton, is a trusted veterinary clinic that also functions as a Veterinary Nurse Training facility and offers emergency veterinary services with extended hours. With an overall Google Maps rating of 4.3 stars from 171 reviews, the clinic is widely recognized for its dedicated care and professional service. The clinic has received substantial praise in several detailed reviews. Many clients, such as Loraine Maher, highlight the incredible care and support provided over the years, particularly emphasizing the compassionate service from staff members like Lesley during difficult times. Another reviewer, James Mahon, praises Lilly for her outstanding medical guidance and care during a distressing situation involving their elderly dog, underscoring her professionalism and ability to communicate clearly and calmly. However, there are some criticisms, notably from Isabelle Thompson, who expressed disappointment with the clinic's communication regarding the handling of a pet's remains, suggesting a decline in service quality over the years. Overall, Real Vets Limited appears to maintain a strong reputation, bolstered by positive reviews that commend the staff's caring nature and professional expertise. While there are occasional concerns, the majority of feedback highlights the clinic’s commitment to providing excellent veterinary care. No transparent pricing details are available from the current information, but the emphasis on insurance suggests that costs can be considerable, as is common in veterinary practices.