Links Veterinary Group

Links Veterinary Group provides both first-opinion and referral care, with a stated 24-hour emergency and critical care service available 365 days a year. Based on the website, the practice handles routine work (health checks and vaccinations) through to complex medicine and surgery, and also accepts referral cases in ophthalmology and orthopaedics.

Recent reviews add detail on what that can look like in practice: one owner describes a dog admitted in a critical condition with bloody diarrhoea/vomiting, rapid deterioration, and emergency surgery to stop internal bleeding, followed by a five-day hospital stay with regular, clear updates and involvement in decision-making. Multiple owners also mention being seen on time, not feeling rushed, and the team proactively organising insurance-linked appointments/medication—while one recent 1-star review reports the opposite experience (not enough empathy/explanations and a strong focus on payment/insurance processes).

Services

•General health check-ups and vaccinations (website).
•Complex medicine and surgery (website).
•Referral services
•Ophthalmology (website).
•Orthopaedics (website).
•24-hour emergency and critical care service, available 365 days a year (website).
•Hospitalisation/overnight care is implied by the emergency/critical care service and described in reviews (e.g., a five-day hospital stay following emergency surgery).
•Post-operative checks are mentioned in reviews (e.g., a cat cleared at a post-op check after being shot).

People

•Ingrid, Geraldine, Elise, Rory, Stephanie, Tamara, Adrianna, Karen, Sue, Samantha, Nicole (named in a recent review): thanked for handling a critical emergency case, including clear explanations, honest communication, and keeping the owners involved while the dog was hospitalised for five days.
•Sylvia (vet): described as “so knowledgeable,” “truthful and honest,” and someone who “goes out of her way” for pets; singled out as a favourite by a long-term client.
•Peter (reception): remembered positively for a calming manner; reception team is described as friendly and welcoming.
•Team-wide behaviours mentioned across reviews include recognising pets by name, listening carefully, and taking time in appointments; one reviewer reports not receiving the empathy/time/explanations they expected and feeling unfamiliar clients weren’t guided through how procedures/insurance work.

Reviews

Google rating: 4.8 stars from 325 reviews. The - Emergency and critical care: one detailed account describes rapid triage, emergency surgery for internal bleeding, and a five-day hospital stay with ongoing communication.

•Communication and decision-making: several owners mention clear explanations, honest advice, and feeling involved; one reviewer reports very little explanation and a focus on payment/insurance.
•Appointment experience: one owner contrasts this practice with previous long waits and feeling rushed, saying they were seen on time and given time during appointments.
•Follow-through/organisation: one reviewer notes the team organised a Petplan-related appointment and routine medication without the owner having to chase.
•Staff interactions: owners mention staff recognising pets by name and being welcoming across vets, nurses, and administration.

Reviews for Links Veterinary Group

Note: Showing the 5 most recent Google reviews out of 325 we track in total. Recent reviews may not be representative of overall sentiment.

Barry Dalgliesh

in the last week

Marcelo Rufino

⭐⭐⭐⭐⭐ Links Veterinary Group - Haddington Our dog Kurama was admitted to Links Veterinary Practice in Haddington on 1 January 2026 in an extremely serious condition, suffering from severe bloody diarrhoea and vomiting. From the moment we arrived, the response from the entire team was immediate, calm and highly professional. Kurama deteriorated rapidly, and it soon became clear that emergency surgery was required to stop internal bleeding. Throughout this incredibly stressful time, the vets communicated with clarity, honesty and compassion, ensuring we understood every step and felt fully involved in the decision-making process. Kurama remained hospitalised for five days, during which he received outstanding care. We were consistently impressed by the clinic itself—extremely well equipped, spotless, transparent and professionally run—but above all by the people. We would like to express our deepest gratitude to Ingrid, Geraldine, Elise, Rory, Stephanie, Tamara, Adrianna, Karen, Sue, Samantha, Nicole and anyone else supporting in the background. Each of you showed exceptional dedication, skill and genuine kindness, and we will never forget the care you gave to Kurama when he needed it most. Thanks to this incredible team, Kurama is now back home and recovering, something that felt uncertain when we first arrived. We cannot recommend Links Veterinary in Haddington highly enough and will always be grateful for everything you did for our dog and for us as a family. Thank you all—from the bottom of our hearts. 🐾❤️

Art lover Picasso

3 weeks ago

Very friendly and caring practice.

CP

a month ago

Super place, kind and caring staff, good advice and efficient service.

mike johnstone

2 months ago

Bear is making a superb recovery after being shot, post op check cleared him. Thanks guys for your brilliant care of our cat and the staff at the dick vet for the follow on.

Noreen Lillie

2 weeks ago

Just joined Links a year ago for our cat and have been very impressed with everything about the service. Have had experiences elsewhere where long waits ( for a planned routine appointment) are the norm and there is a general feeling of being rushed. In contrast Links has done a great job of seeing us on time, taking time over the appointment and organising my next Petplan appointment and routine medication without being chased to do this. Lovely kind vets and support staff. Although my cat has not been ill so far, I feel confident that he would get an excellent service if he was.

Lisa Scott

Changed Vet for distance , did not get the empathy, time , explanations expected ..... maybe bigger and more convenient but not better. Obviously used to people not paying as this seemed to be priory and very little actually no explanation regarding procedures dealing with insurance etc. ...... they expect you to know how they work even if first use of their service. Poor

Laura Kearney

We can't speak highly enough about our experiences with Links Vet Group. Our dog is treated with so much love and care when we visit, by the vets, the nursing team and the administration team. He receives a warm welcome (many of the staff recognise him now and refer to him by name), staff listen carefully, are reassuring towards us as owners, and nothing is ever too much trouble. We are most regularly seen by the Musselburgh practice, however we also use the Haddington practice if we need a more urgent service and our experience is the same. Wonderful staff who clearly care about their patients, prompt responses to emails and phone calls, fair and transparent pricing and honest advice - we couldn't be more pleased with our choice of vets practice.

Laura-Anne Logan

4 months ago

We have been at links for many years. Sylvia is our favourite vet . She is an amazing lady , so knowledgeable and goes out of her way to treat your best friend . She has the animals at heart as well as their owners . We always find that Sylvia is truthful and honest and we couldn’t be without her . We were devastated to see Peter go from reception as his personality shone through and he had a lovely calming way . The reception team are all very friendly and welcoming .

Tanya Osborne

6 months ago

Fantastic vets. Always very thorough with examinations and really seem to care about my cat. Would highly recommend.