Emergency Vets in Banchory

## Summary Woodside Veterinary Group is an RCVS-accredited practice offering small animal, equine and farm services, plus a 24-hour emergency service. Reviews repeatedly mention fast access for urgent problems (for example, being seen within an hour for a bleeding, partially detached dew claw), and vets explaining options before treatment. The practice also runs a Pet Health Club® Plus plan where consultations are included. Feedback on costs is mixed: several reviewers say they feel fees are fair, while one long-term client says it has become “increasingly expensive” and has “lost the personal touch.” ## Services - **24-hour emergency service** (stated on the website). - **Small animal services** (website). - **Equine services** (website). - **Farm services** (website). - **Pet Health Club® Plus plan** with **consultations included** (website). - **Urgent injury treatment**: dew claw injury managed quickly, with options explained and the issue dealt with in minutes (review). - **Veterinary nurse training facility** (clinic data). ## People - **Frazer** (role not stated): specifically thanked for helping owners through “frightening issues,” alongside clear support for both pets and owners (review). - **Hannah** (role not stated): similarly praised for guiding owners through worrying situations and being “brilliant” with multiple dogs (review). - Staff and vets are often described as **welcoming at the front desk**, **good listeners**, and **efficient** (multiple reviews), with one reviewer contrasting this with a perceived drop in “personal touch” over the past year. ## Reviews **Google rating: 4.8 stars from 88 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Speed for urgent problems:** one owner reports being seen within an hour for a bleeding dew claw, with the problem resolved quickly. - **Communication and decision-making:** vets “explain the options” and listen to concerns. - **Day-to-day experience:** repeated comments about friendly, attentive staff and efficient service. - **Cost and value are contested:** some reviewers say they don’t feel overcharged or have “never had any issues with the fees,” while one long-standing client says pricing has risen compared with other practices and feels the practice is more profit-focused.

## Summary Town & Country Veterinary Group says it has been an **independent, family-run practice established in 1987**, and describes itself as a large small-animal independent practice. From the website and reviews, it appears set up for **routine small-animal care plus urgent cases**, with **centralised patient records across branches** (mentioned in a 24/7 emergency context) and **prompt short-notice appointments** mentioned in reviews. Owners specifically describe **same-day urgent assessment with antibiotics**, **puppy health checks including nail clipping and flea checks**, and help with a **lost/wandering cat being reunited with an owner**. Reviews are mostly positive, but one review reports an incident involving **rude/verbally abusive behaviour** (not related to clinical treatment). ## Services - **Emergency care** - Website: emergency services available **at the Millburn branch from 8am–5pm**. - Reviews: one owner mentions a **“24/7 emergency service”** and that **records are centralised** so information is available wherever the emergency practice is. - **Nurse clinics** (website-listed) - **Export certificates** (website-listed) - **General appointments and treatment described in reviews** - **Urgent illness visit** seen “within a couple of hours”; **antibiotics** prescribed and improvement noted within 24 hours. - **Puppy appointment** including a **full health check**, **claw clipping**, and a **flea check**, with advice given. ## People - **Neil (vet)**: described by one reviewer as “outstanding” and “very caring,” with “great skill” in looking after their dog; also thanked (along with Laura and Rhona) for helping reunite a wandering cat with its owner. A separate review describes a negative non-clinical interaction with Neil, alleging he blocked a car in and then **verbally abused** the reviewer. - **Laura and Rhona**: thanked (with Neil) for helping **reunite a wandering cat with its owner**. - **Unnamed female vet**: repeatedly praised for being **calm and careful with a nervous dog**, being **professional and thorough**, and for **promptly arranging an appointment** and gathering history from the dog’s usual vet. - **Reception staff**: described as **well informed and helpful**. ## Reviews **4.6 stars from 43 reviews.** Themes below are drawn from the latest written reviews available to us. - **Urgent access and practical treatment:** being seen within a couple of hours for an unwell dog; antibiotics provided with quick improvement reported. - **Handling nervous pets:** a vet took time with a nervous dog, with owners noting a thorough history and professional approach. - **Routine young-pet care:** puppy health check plus nail clipping and a flea check, with advice given. - **Help beyond appointments:** staff helped reunite a wandering cat with its owner. - **Mixed reports on interpersonal behaviour:** most comments praise kindness and helpfulness, but one review describes a hostile interaction involving a car being blocked in and alleged verbal abuse.