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Bridge Vets is a veterinary practice in Aberdeen and part of IVC Evidensia. It also operates as a veterinary nurse training facility, and its website references emergency care, repeat prescriptions, online bill payment, appointment booking, and a Pet Health Club preventive healthcare plan. Recent customer feedback is mixed overall, with strong praise for kindness and clear communication alongside some complaints about delays, cancellations, billing issues, and emergency pricing.
- •Clear communication throughout treatment, including explanations of different scenarios, follow-up calls, regular progress updates, and reassuring emails with photos during overnight stays. - Experienced handling of complex surgical referrals, with recent examples including a ruptured neck disc, tendon injury, cruciate repair, ankle fracture, dermoid sinus removal, and a foreign body removal after earlier failed attempts elsewhere. - Kind, reassuring staff across the clinic, from reception and nursing staff through to vets and surgeons, with Kasia mentioned especially often for her calm and supportive manner.
Ashgrove Veterinary Centre Ltd presents itself as independently owned and run as a multi-clinic practice in Aberdeen, with a larger clinical team including 12 vets, 14 registered veterinary nurses, and 2 veterinary care assistants. The practice highlights in-house interests in pain management including acupuncture, dermatology, emergency medicine nursing, and nutrition nursing. Recent feedback remains broadly positive for compassionate care, exotics experience, and helpful staff, alongside some concerns about communication, follow-up, and rising costs.
- •Recent feedback is overwhelmingly positive, with many owners describing the team as kind, welcoming, knowledgeable and efficient. - A consistent theme is that appointments feel unhurried, with vets taking time to answer questions, explain options clearly and involve owners in decisions. - Kevin is repeatedly singled out for being patient, gentle and thorough, particularly with nervous pets and during repeat visits.
- •Owners commonly mention being referred for difficult or ongoing eye problems, and say assessments are detailed and thorough. - Communication is a recurring strength, with reviews praising clear explanations, discussion of alternatives, and reassuring support throughout treatment. - The team is frequently described as friendly, compassionate, and professional, including during very stressful situations.
- •Positive feedback often highlights a friendly, polite, and helpful team. - Owners have praised quick phone answering, prompt appointment booking, being seen on time, and clear explanations during consultations. - Reviews include a positive example of the practice assisting with an injured bird after a call with Jane.
- •Reviewers mention £61 for a consultation, £10 for a fluorescein eye test, and £85 for a blood test. - One complaint referred to a quote of over £1000 for extensive testing and a check-up, though the same reviewer said a later email suggested starting with a simpler test first. - Another review reported a total bill of £187 for a short visit that included worming tablets and an eye assessment.
- •Recent written reviews are overwhelmingly positive, with owners describing the team as considerate, professional, friendly and genuinely caring toward pets. - A recurring theme is patient handling of anxious animals, including one detailed account of a nervous dog gradually gaining confidence and eventually enjoying visits. - Communication is regularly praised, with owners highlighting clear explanations, helpful phone support, and being kept informed about treatment choices and recovery.
Ashgrove Veterinary Centre Ltd presents itself as an independently owned practice with three clinics and a larger team that includes 12 vets, 14 registered veterinary nurses and 2 veterinary care assistants. Its website highlights pain management, including acupuncture, and dermatology, with certificate holders in pain management, dermatology, and, for nurses, emergency medicine and nutrition. Recent feedback suggests the practice is used for both routine and more complex cases across dogs, cats and smaller/exotic pets, especially guinea pigs and budgies, though experiences around communication and costs are mixed.
W K Swan (Swan Veterinary Practice) is a small independent, RCVS-registered practice established in 1993. It offers routine appointments, diagnostic imaging including X-rays and scans, surgical procedures, and in-house laboratory testing, with out-of-hours care provided through Vets Now at a hospital facility. Recent feedback is often positive about the team’s friendliness, knowledge and sensible phone advice, although a small number of detailed reviews raise serious concerns about clinical accuracy, access in urgent situations and cleanliness.