St Clair Veterinary Clinics Ltd

- Many recent reviewers praise the team’s manner with pets and owners, highlighting friendly nurses, warm staff, clear explanations, and reassuring communication. - The clinic environment is a recurring positive, with mentions of a clean, comfortable waiting room and a separate area for cats. - Some clients report delays, including routine waits of around half an hour and appointments disrupted by emergency surgery, although one reviewer felt the situation was handled well and appreciated the vet’s apology.

St Clair Veterinary Clinics Ltd in Glenrothes is part of Linnaeus and, according to its website, is a BSAVA-approved small animal practice as well as an RCVS Approved Training Centre. The clinic offers routine consultations alongside surgical care, and recent feedback often praises clear explanations, reassuring staff, and good post-operative updates. Reviews are generally positive overall, though some clients mention higher costs, waiting times, and mixed experiences with administration or communication in more complex cases.

Services

•Routine appointments and follow-ups: check-ups, ongoing monitoring, and general consultations are regularly mentioned by clients.
•Surgical care: the practice handles operations and urgent surgical cases, with some owners noting that emergencies can occasionally affect appointment timings.
•Dental treatment: reviews mention dental work including scale and polish and dental X-rays, with extractions discussed where needed.
•Client communication during care: owners frequently mention vets and nurses taking time to explain treatment plans, check understanding, and answer questions, as well as providing updates after procedures.
•Practice environment: recent visitors describe a clean, comfortable waiting area, including a separate space for cats.

Pricing

No published pricing information is currently available for this clinic.

People

•Shirley: specifically thanked in one recent review for going “the extra mile.”
•Vets: described in reviews as thorough, knowledgeable, and apologetic when urgent cases caused delays.
•Nurses: praised for being friendly, empathetic, and reassuring.
•Reception/accounts team: feedback is mixed, with one reviewer criticising billing accuracy and the tone of staff interactions.

Reviews

Google rating: 4.5 stars from 649 reviews.

•Many recent reviewers praise the team’s manner with pets and owners, highlighting friendly nurses, warm staff, clear explanations, and reassuring communication.
•The clinic environment is a recurring positive, with mentions of a clean, comfortable waiting room and a separate area for cats.
•Some clients report delays, including routine waits of around half an hour and appointments disrupted by emergency surgery, although one reviewer felt the situation was handled well and appreciated the vet’s apology.
•Negative feedback is less common but includes concerns about higher-than-expected costs, reception or accounts handling, a pet health plan prescription issue, and one detailed complaint about communication around ophthalmology support and pressure around a proposed surgery.

Reviews for St Clair Veterinary Clinics Ltd

Note: Showing the 10 most recent Google reviews out of 649 we track in total. Recent reviews may not be representative of overall sentiment.

Ophelia

1 month ago

Lovely vet clinic. I loved the fact they have a special separate waiting area for cats, as they are usually more timid and anxious, especially around louder dogs. The nurses that helped us were so friendly and empathetic and took the time to listen and assure us.

Anne

Waiting time always at least half an hour after appointment time.

Alanna Hembrow

We had used st clair for a few years, as at the time when we first used them they had an opthalmologist available and our dog was diagnosed with glaucoma. The care in the beginning was great but somewhere through those years the ophthalmologist left and it was not communicated to us that they no longer offered specialised ophthalmology services. We did regular 6 monthly check ups for over two years and only on the second last visit was it mentioned they have an agreement with vet vision who come in and provide their services. This was quite some time after they'd stopped offering in house opthalmology services. On our second last visit, our dog had stable eye pressure in her remaining eye but redness, we received medication to reduce any inflammation that might cause this. After a month we returned for a follow up and were informed her eye pressure was high and we should remove her eye as soon as possible. She also claimed that our dog had almost no vision (which turned out not to be true and she has almost full vision). The vet even stated that if she could do the surgery today she would. We felt pressured to agree to this as apparently she now had very little vision and was in extreme pain. We personally had always agreed to remove her eye once it became uncomfortable or unmanageable, as we understood the disease and the pain associated with it. So, given the seemingly urgent situation and rush we now appeared to be in we booked her in to have her remaining eye removed a week later. On the day of her eye removal we received a call that her heart rate dropped rapidly and they couldn't remove the eye. We were referred to VSS and they recorded her normal heart rate at 40bpm caused by a 3rd degree AV block. She was put on medication which boosted her heart rate to 60bpm until we figured out her eye situation as that at the time appeared to be the priority. We went to monthly check ups with Royal Dick in Edinburgh and their wonderful opthalmologist department. However, we often wonder what happened, how was her very low heart rate not picked up? Why in the three visits in a month did this not flag something, even just a further check? We know her heart had been like this for some time, given what we know now were symptoms of the block and not her glaucoma as we originally thought (as those symptoms have now completely reversed with the pacemaker implant). So, it really is concerning to us that the low heart rate did not cause any concern to the vets or nurses in the three visits prior and the pre-surgery checks. Further, we are disappointed with the pressure we felt at the time to remove her eye. It felt almost condescending and very rushed. We now know the equipment used to take pressure can be unreliable and requires many attempts to get an accurate reading and even then this reading can be incorrect due to other variables (such as stress, holding the dogs head with too much force, the dog squinting, movement etc). Given the vets at the time were not specialists in this department, this can also result in inaccurate readings. This is something you expect your vets to recognise and consider before rushing into a decision. Our dog thankfully still has her eye and vision today, some 6 months later, and her pressure is stable. She is also now fitted with a pacemaker and we are grateful the vet at St Clair reversed her anesthesia in time. I apologise for the long review but it's taken some time to establish what our misgivings with the experiences we had are. I'm sure anyone reading this knows that you rely on your vet for most of the information that makes up your decisions in an already emotional and often stressful situation. We can only hope improvement is made when it comes to flagging concerning symptoms a pet may have and in the pressure applied, as well as the rash conclusions made, that may result in expensive and unnecessary surgery (yes, we did have to pay over half the cost of the surgery that did not go ahead).

wendy addison

HAD AN APPOINTMENT YESTERDAY, ALL WAS PERFECTION FROM THE STAFF TO THE WAITING ROOM! SPECIAL THANKS TO SHIRLEY WHOM MY FRENCHIE PULLS ME INTO THE BUILDING TO SEE ! SHE GOES THE EXTRA MILE EVERY TIME......

anne mcconnell

Have went to this vet for years never no problem until now I pay a monthly fee of £14 for all my dogs worm and flea treatment and yearly vaccine went online to order his prescription as they send out reminders they told me I could not get anymore till june as I have had the years lot I told them I only give my dog the required amount why would I give him anymore they send the reminders out even after you have picked them up said I could pay for one if I want so now looking to get my dog another vet they call theirselves vets absolutely atrocious

LORNA McLaren

4 months ago

Cannot fault very meticulous service of vet and medical procedure. However the reception and accounts staff accuracy and attitude badly let you down. Very abrupt and disinterested and condescending treatment as error on my account show a balance outstanding which I’ve been advised is incorrect. Made to feel like bad debtor.

Victoria Whyte

5 months ago

Just an amazing bunch Never a fuss or stress in their hands

cati altahona

Really good service, took care of my dog really well and the staff was really nice and friendly always asking if I understood or had any questions

Chris Ariss

Clean and comfortable. Excellent service. As pricey as most vets are these days but that's the price you pay for excellent service.

Lesley Leitchman

Friendly and warm staff, caring towards pets, and clean and well presented environment . Apart from the prices being higher than most this vet practice is excellent.