Featured Clinic Overview
## Summary Easter Ross Vets is a multi-branch veterinary practice and an RCVS Cat Friendly Clinic, with a Veterinary Nurse Training facility listed in its clinic data. Reviews describe a mix of routine care and urgent/emergency presentations, including end-of-life support. Owners mention specific touches such as being given time alone during euthanasia, a sympathy card with wildflower seeds afterwards, and reception staff who are described as welcoming on the phone and in person. A smaller set of recent reviews describe serious concerns about communication around repeat medication, administrative handling of referrals/billing, and an alleged injury during mat shaving. ## Services Based on the website summary and the latest reviews available to us, services and situations mentioned include: - General vet care with both vet and nurse appointments (routine and urgent visits are specifically mentioned). - Urgent / emergency presentations (e.g., a cat “rushed… as an emergency”). - Euthanasia and end-of-life support, including time for owners to say goodbye. - Wound care and stitches (mentioned in the context of a wound that required stitches after a shave). - Coat/mat shaving (knot/mat removal by shaving is explicitly described). - Long-term prescription medication support for seizures, including medication review appointments being required before further supply (as described by one reviewer). - Referral to a specialist for surgery is discussed in one review, alongside a complaint that the referral had not been put through promptly. ## People - Ross (vet; role not explicitly stated, but thanked by name) is mentioned in a review for providing “support and treatment” for a dog and for the team “always accommodat[ing]” them despite being busy. - Reception team are repeatedly mentioned in positive reviews for being kind on the phone, welcoming, and helping owners feel calmer; one reviewer specifically says the vet was “very informative” and helped them feel relaxed. - In contrast, a small number of reviewers describe interactions they experienced as patronising/rude, including a dispute about being accused of aggressive behaviour and being banned (allegations from reviewers). ## Reviews Google rating: 4.8 stars from 144 reviews. “Themes below are drawn from the latest written reviews available to us.” - Warm handling of difficult moments, especially around euthanasia: owners mention being walked through the process, being given time alone, staff showing physical gentleness with the pet during the appointment, and follow-up gestures (a sympathy card and wildflower seeds). - Positive day-to-day experience reported by many, including reception being helpful on calls, and owners feeling comfortable bringing nervous pets for both vet and nurse appointments. - Serious negative reports focused on communication and admin, including an account of no response to online requests/emails for anti-seizure medication, and another describing billing/insurance name changes, delayed referral paperwork, and debt-collection letters. - Disputed account of clinical handling during grooming-related care: one reviewer alleges a deep wound during mat shaving that needed stitches and later split, alongside a claim their cat was refused for a skin-condition visit; these are not echoed in the other reviews provided, but are significant claims.
Showing 1-8 of 8 clinics
Easter Ross Vets is a multi-branch practice (as described on its website) offering routine appointments and emergency care (details not specified). The website also references proactive healthcare plans through a “Pet Health Club” and includes RCVS information. In the latest written reviews available to us, owners describe the practice handling both everyday care (health checks and injections) and more complex problems (cancer care and an eye ulcer), with multiple cat cases mentioned. Reviews also include a negative account involving a post-op wound/stitches issue followed by the owner being banned, which conflicts with other reports of excellent outcomes. Concrete specifics mentioned by reviewers include: - A general health review plus a “second injection” for a re-homed, nervous dog. - Treatment for a pet with cancer and an eye ulcer, with the owner reporting no lasting damage. - A cat described as having its life saved by the practice. - A complaint about a “minor op” where stitches reportedly ripped and left an open wound, and the client later being banned.
Easter Ross Vets is a multi-branch practice (as described on its website) offering routine appointments and emergency care (details not specified). The website also references proactive healthcare plans through a “Pet Health Club” and includes RCVS information. In the latest written reviews available to us, owners describe the practice handling both everyday care (health checks and injections) and more complex problems (cancer care and an eye ulcer), with multiple cat cases mentioned. Reviews also include a negative account involving a post-op wound/stitches issue followed by the owner being banned, which conflicts with other reports of excellent outcomes. Concrete specifics mentioned by reviewers include: - A general health review plus a “second injection” for a re-homed, nervous dog. - Treatment for a pet with cancer and an eye ulcer, with the owner reporting no lasting damage. - A cat described as having its life saved by the practice. - A complaint about a “minor op” where stitches reportedly ripped and left an open wound, and the client later being banned.
Johnston & Farrell is a veterinary practice with a main custom-built surgery and a branch surgery, and it states it provides 24-hour emergency care via its Tain surgery. The website also says consultations are by appointment, and that home visits are available if required. In the latest reviews available to us, owners commonly describe being seen quickly without feeling rushed, and several reviews specifically mention support around end-of-life decisions, including a vet coming to the home for a farewell visit. One recent review, however, alleges being told £1000 upfront was required before help could be provided in an urgent situation.
Johnston & Farrell is a veterinary practice with a main custom-built surgery and a branch surgery, and it states it provides 24-hour emergency care via its Tain surgery. The website also says consultations are by appointment, and that home visits are available if required. In the latest reviews available to us, owners commonly describe being seen quickly without feeling rushed, and several reviews specifically mention support around end-of-life decisions, including a vet coming to the home for a farewell visit. One recent review, however, alleges being told £1000 upfront was required before help could be provided in an urgent situation.
Our Score (28/100)
Johnston & Farrell describes itself as a modern, well‑equipped veterinary practice offering 24‑hour emergency care and home visits. Recent reviews frequently mention out‑of‑hours support that results in same‑day assessment and in‑clinic monitoring, including diagnostics such as blood tests and scans and treatment like a saline drip. One review also highlights a vet described as “supportive” and “honest.” Alongside the many positive experiences, there is also a 1‑star review with no written details, so the reason for dissatisfaction isn’t clear from the latest text we have.
Johnston & Farrell describes itself as a modern, well‑equipped veterinary practice offering 24‑hour emergency care and home visits. Recent reviews frequently mention out‑of‑hours support that results in same‑day assessment and in‑clinic monitoring, including diagnostics such as blood tests and scans and treatment like a saline drip. One review also highlights a vet described as “supportive” and “honest.” Alongside the many positive experiences, there is also a 1‑star review with no written details, so the reason for dissatisfaction isn’t clear from the latest text we have.
Independently founded practice (set up in 2007 by vet Rhona Campbell). Based on its own service list and what owners describe in reviews, it covers a mix of companion animals and farm/equine work, and is used for both routine needs and urgent, same-day problems. Emergency care is stated as available out of hours. Concrete examples from recent reviews include: - Walk-in help for travel-related urgent issues (a dog’s injured paw) without a prior appointment. - Wound/claw injuries treated promptly, with owners given specific at-home aftercare instructions (e.g., how to change a dressing). - Surgery carried out on kittens, reported as problem-free afterwards. - Livestock support mentioned (help with a newborn lamb’s eye issue).
Independently founded practice (set up in 2007 by vet Rhona Campbell). Based on its own service list and what owners describe in reviews, it covers a mix of companion animals and farm/equine work, and is used for both routine needs and urgent, same-day problems. Emergency care is stated as available out of hours. Concrete examples from recent reviews include: - Walk-in help for travel-related urgent issues (a dog’s injured paw) without a prior appointment. - Wound/claw injuries treated promptly, with owners given specific at-home aftercare instructions (e.g., how to change a dressing). - Surgery carried out on kittens, reported as problem-free afterwards. - Livestock support mentioned (help with a newborn lamb’s eye issue).
Conanvet Ltd’s corporate-group ownership isn’t stated in the information provided (it’s listed simply as “Conanvet Ltd”). Based on the details available, the clinic appears set up for routine consultations and ongoing advice, with multiple reviews describing check-ups and treatment for older cats. Owners specifically mention no waiting at a visit, sensitive handling of an elderly cat’s needs, and being able to talk things through when advice is needed.
Conanvet Ltd’s corporate-group ownership isn’t stated in the information provided (it’s listed simply as “Conanvet Ltd”). Based on the details available, the clinic appears set up for routine consultations and ongoing advice, with multiple reviews describing check-ups and treatment for older cats. Owners specifically mention no waiting at a visit, sensitive handling of an elderly cat’s needs, and being able to talk things through when advice is needed.
Conanvet has limited public detail available beyond Google reviews. From the latest written review we have, the clinic provided prompt telephone help for a dog that was “under the weather,” with the receptionist described as “really helpful” and able to give “great advice.” The written feedback available to us focuses on front-desk communication and guidance rather than in-clinic procedures or specific treatments.
Conanvet has limited public detail available beyond Google reviews. From the latest written review we have, the clinic provided prompt telephone help for a dog that was “under the weather,” with the receptionist described as “really helpful” and able to give “great advice.” The written feedback available to us focuses on front-desk communication and guidance rather than in-clinic procedures or specific treatments.
Highland Health Veterinary Care describes itself as a proud independent practice, recently opened in a modern, fully equipped clinic designed to feel calm and comfortable. Based on its own information, it’s set up for general medicine and surgery alongside dermatology, rehabilitation, and complementary options (including veterinary herbal medicine), and it is listed as a veterinary nurse training facility. In the latest reviews available to us, owners repeatedly mention staff taking time to explain options (including a “very detailed consultation”), and one review describes ongoing support for a dog with mobility issues. There is also a sharp conflict in feedback: one reviewer reports a rude phone interaction and says they were quoted an £85 consultation fee because they hadn’t been before.
Highland Health Veterinary Care describes itself as a proud independent practice, recently opened in a modern, fully equipped clinic designed to feel calm and comfortable. Based on its own information, it’s set up for general medicine and surgery alongside dermatology, rehabilitation, and complementary options (including veterinary herbal medicine), and it is listed as a veterinary nurse training facility. In the latest reviews available to us, owners repeatedly mention staff taking time to explain options (including a “very detailed consultation”), and one review describes ongoing support for a dog with mobility issues. There is also a sharp conflict in feedback: one reviewer reports a rude phone interaction and says they were quoted an £85 consultation fee because they hadn’t been before.