Dog & Cat Vets in Aberfeldy

## Summary Vets4Pets Perth operates under the Vets4Pets national brand and is described on its website as a locally owned joint venture run by Dr. Philippa Herd and Fionn Aivaliotis. The clinic presents itself as set up for both routine care and more involved in-practice work, with on-site diagnostics (including digital X‑ray, ultrasound and an in‑house lab), an operating theatre, and separate cat/dog waiting areas and wards. From the latest reviews available to us, owners most often describe: - urgent stabilisation carried out in-clinic (one dog with a 41.6°C temperature was put on a cooling mat and cooled with wet towels and an industrial blower before transfer for out-of-hours care) - staff communication and compassion on repeated visits (Philippa is specifically named) - a minority of accounts raising concerns about delays to being seen in an emergency and a strong focus on payment/admin during a crisis ## Services Based on the clinic website, services and facilities include: - **Emergency cover** (including when the clinic is closed); out-of-hours care is provided by **Vets Now** - **Dentistry** including **dental X‑ray** - **Soft tissue surgery** and **ear surgery** (with an operating theatre and anaesthesia listed) - **Diagnostics and monitoring**: digital X‑ray, ultrasound, ECG, blood pressure monitoring, and in-house lab testing (biochemistry, haematology, electrolytes) - **Nurse clinics**, **weight clinic**, and **nutritional advice** - **Microchipping** and prescriptions - Care for **cats, dogs, rabbits, and small mammals**, including rabbit medicine/testing and small mammal medicine/surgery - **Oxygen chamber**, hospital ward, and isolation facilities (with separation of dog/cat wards and isolation units) - **Bereavement support** - Listed special interests: **feline medicine**, **ophthalmology**, and **canine and feline behaviour and psychology** ## Pricing - One emergency case review mentions a bill of **“£1200+”** (the reviewer also notes they would have preferred an itemised bill at the point of transfer). ## People - **Dr. Philippa Herd** (named on the website as a joint venture partner) is also mentioned in reviews for showing compassion and reinforcing owners’ decision to use the practice. - Reviews repeatedly call out the **nurses** as key to hands-on care in emergencies (e.g., rapid active cooling measures for a dog with severe overheating). - Some feedback criticises the vet handling an emergency interaction as focusing on paperwork/signatures and payment updates while the owner was in shock (this is from a single detailed account). ## Reviews **Google rating: 4.6 stars from 123 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Emergency treatment that made a visible difference:** one owner describes staff cooling their dog quickly (cooling mat, wet towels, industrial blower) before onward out-of-hours care; the dog recovered. - **Compassion and communication on ongoing care:** multiple owners describe consistently good advice/treatment across visits; one specifically thanks Philippa and her team. - **Handling of stressed pets:** one cat owner notes their cat dislikes visits but is “treated very very well”. - **Conflicting experiences around urgency and money:** one review alleges the practice “all about MONEY” and “take no responsibility”; another describes being offered a later appointment time even after a collapse, and felt advised only to “keep an eye” or contact another vet.

## Summary Heartland Veterinary Services Ltd is a veterinary practice that’s also listed as a veterinary nurse training facility. Recent reviews describe a team that focuses on low-stress handling for anxious or nervous dogs, with multiple owners noting staff (including reception) helped their pets settle. Owners also mention being helped after a “stressful night” and positive support around a dog and her puppies (one reviewer registered multiple pups and adult dogs after that experience). ## Services - Veterinary care for dogs, including support for nervous/anxious pets (owners describe both vets and reception staff helping dogs feel at ease). - Care relating to breeding/young animals is mentioned in reviews (one owner references a “fantastic experience” with their dog and her puppies). - Veterinary Nurse Training facility (listed in clinic data). ## People - **Vhari** (role not stated): mentioned by name in reviews as someone an owner dealt with frequently; they describe her as knowledgeable and as going “the extra mile,” alongside being notably helpful with an anxious dog. ## Reviews **4.9 stars from 80 reviews.** The latest written reviews available to us are uniformly positive and focus on day-to-day consult experience and handling of nervous pets. “Themes below are drawn from the latest written reviews available to us.” - Staff (including reception) are repeatedly mentioned as helping anxious/nervous dogs feel at ease during visits. - Owners describe the team as welcoming from first contact through consultations. - One review specifically mentions the practice “sorted our pooch out perfectly” after a stressful night. - Positive experiences with a dog and her puppies are mentioned, leading one owner to register multiple puppies and adult dogs with the practice.

## Summary Jollyes appears to operate primarily as a pet retail store (rather than a veterinary clinic), with a website note directing emergencies outside store opening hours to an out‑of‑hours provider. From the information available, it’s set up for everyday pet supplies across multiple species (dogs, cats, birds, small pets, reptiles and fish), with reviews highlighting a large, clean, well-laid-out shop and staff advice on products (including puppy nutrition). Practical, pet-owner details mentioned include dogs being allowed in-store and water available at the entrance; multiple reviews also note occasional stock gaps and a specific complaint about unclear pricing/offer changes at the till. ## Services - **Pet supplies retail** for: dogs, cats, birds, small pets, reptiles and fish (website summary). - **In-store pet access:** dogs allowed in-store and **water available at the door** (review). - **Emergency/out-of-hours note (as stated on the website):** “In case of emergency outside the stores opening hours please contact our out of hours provider on 0333 332 1867.” (website summary) - **Product guidance mentioned in reviews:** advice on puppy food types and nutritional value; help selecting reptile supplies (reviews). ## Pricing - A dog treat promotion is mentioned in a review as **“five for £5”**, with a complaint that the offer had ended and this wasn’t explained clearly at the till (review). ## People - **Stewart (store manager):** credited in a review with giving **detailed advice on puppy food** and nutritional differences (review). - **Andrew (served at till):** one reviewer describes being **checked/queried about items in a multi-buy bag** and only being told the offer had ended after questioning the total; they also allege this wasn’t the first time they’d been overcharged (review). ## Reviews **Google rating: 4.5 stars from 362 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Store environment:** described as a “big store,” “clean,” and “well laid out,” with items “to hand.” - **Helpfulness (with specific examples):** staff helped a customer choose supplies for a reptile and (in one older review) offered practical help for a long journey; another review credits the manager with clear guidance on puppy nutrition. - **Pet-friendly touches:** dogs allowed in and water available at the entrance. - **Pain points:** a repeated comment that the store “didn’t have the stuff I needed,” plus one detailed complaint about **poor communication around an ended offer and the till total**.