
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Ivybank Vets Kilmarnock is a veterinary clinic located in Kilmarnock, renowned for its comprehensive care and Veterinary Nurse Training facility. With an impressive Google Maps rating of 4.6 stars based on 176 reviews, it signifies a generally high level of satisfaction among pet owners. The clinic is appreciated for its professional and welcoming staff, as highlighted by reviewers like Brian Orr, who praised the clarity and positivity of the care provided. Marc Bertoncini echoed these sentiments, noting the excellent and reasonably priced care for both dogs and rabbits, emphasizing the clinic's effort to save clients money when possible.
Despite the overall positive reputation, there are some concerns highlighted in individual reviews. Jan Shaw and Brooke Books expressed dissatisfaction with pricing transparency and the care provided. Jan Shaw noted discrepancies between quoted and actual prices, pointing to the need for better communication about costs. Similarly, Brooke Books criticized the clinic for focusing more on expensive treatments rather than thorough examinations, and mentioned a cold reception from staff.
On the other hand, Jean Connor shared a positive experience, commending the clinic for its prompt service and thorough explanation of treatments, which mirrors the majority of satisfied customer feedback. Overall, Ivybank Vets Kilmarnock is generally recommended for pet care, particularly for small animals, but potential clients are advised to seek clarity on pricing to avoid misunderstandings.
Veterinary nurse training provided
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Note: Showing the 5 most recent Google reviews out of 176 we track in total. Recent reviews may not be representative of overall sentiment.
2 weeks ago
The staff are very very welcoming, very professional and makes you feel good, everything is explained clearly and with positive attitude and feedback, definitely recommend this practice for your pet’s health.
2 months ago
This is a fantastic Vet practice that provides excellent care for my Dog and my Rabbit. I would highly recommend this vet to anyone, especially for any small animals. They are very reasonably priced and always try to save you money when possible. I cannot thank you enough for the care provided for my pets throughout the years.
3 months ago
This is the 2nd time quoted a price and then at till paying, price had doubled due to some explanation not given at time of booking. They need to be transparent about prices. Not everyone has double the amount. Honesty being a pet owner is getting so expensive . As much as they are great with my pet, vet expenses need to be made clear on phone before booking.
3 months ago
I was really disappointed with the care my dog received here. He was clearly limping, but his leg wasn’t even physically examined. The vet was only interested in offering x rays probably to fleece me of money. As they charged £140 for the consultation of no more than ten minutes and for bottle of Orthrocam that costs £14 elsewhere. Both the receptionist and another vet were also cold and unhelpful. I was also lectured about walking him in the heat, despite his panting clearly being due to pain. Overall, they seemed more interested in taking my money than actually caring for my dog. I won’t be back.
5 months ago
Had to visit as I was caring for my daughter's dog while she was away. Phoned and got an appointment on the same day. Welcoming reception, dog was examined and treated. Full explanation of treatment and what to expect. Would recommend.
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