Vets Now (Kilmarnock)

Vets in Kilmarnock, Ayrshire

4.4 rating

Vets Now (Kilmarnock) – Vets in Kilmarnock

🏠 Independent Local Business

AI Overview

Generated from publicly available data sources; may not fully represent the broader set of reviews.

Vets Now in Kilmarnock offers emergency veterinary services with a generally favorable reputation among pet owners. The clinic has a Google Maps rating of 4.4 stars based on 375 reviews, indicating a high level of satisfaction among a significant number of clients.

Reviewers frequently mention the warm, friendly, and knowledgeable staff who provide excellent care, as highlighted in reviews by Christine Burns and Ian Cuthbert. Clients like Lynn Mctaggart and Stephen Stephen appreciated the outstanding care received by their pets, although Stephen noted a shift in payment policy to card-only transactions, which may inconvenience some clients.

However, the cost of services is a recurring concern. Both Christine Burns and Lynn Mctaggart pointed out the high fees associated with out-of-hours care, which might pose challenges for some pet owners despite having insurance. This sentiment was echoed by Laura Macmillan, who had negative experiences, citing staff inattentiveness and a perceived focus on financial gain over pet welfare.

Despite the mixed reviews regarding pricing, the clinic is recognized for its professional and compassionate care, as demonstrated in the positive experiences shared by Ian Cuthbert and Stephen Stephen. The staff's ability to make clients feel at ease and their transparent communication during treatments are valued aspects of the service.

For those requiring emergency veterinary care in Kilmarnock, Vets Now appears to be a reliable option, especially for urgent medical situations, although potential clients should be prepared for the associated costs.

Animals Treated

Dogs

Cats

Small Mammals

Location

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Contact

Call Email

Primary: 01563 258 028

Reviews for Vets Now (Kilmarnock)

Note: Showing the 5 most recent Google reviews out of 375 we track in total. Recent reviews may not be representative of overall sentiment.

Christine Burns

2 weeks ago

Warm, friendly, welcoming, excellent service and knowledge. Only drawback is the pricing. I'm lucky enough to just about be able to manage the fees, but I realise there are many who would not...... Where does this leave their animals? This level of fees surely means many animals will have to suffer until their own vet reopens. This leaves a nasty taste in the mouth.

Lynn Mctaggart

3 months ago

Brilliant care of my cat. Very friendly and helpful staff. Only issue is the bill. Obviously receiving out of hours care is expensive and necessary however they ask for a substantial amount of money or the full amount at the time of treatment even though we are fully insured and gave proof of insurance. Not the staffs fault but maybe the business should change their policy.

laura macmillan

3 months ago

Had a few bad experiences with them. Our dog was in with her few hour old pups we went to visit them, the staff were sitting on their phones while one of her pups was stuck at her back next to the railings of the cage. The next few experiences showed they are more interested in money than the pet. Their prices are ridiculous also and unless really required your pet is probably better off at home being looked after by yourself. Very poor.

Ian Cuthbert

4 months ago

Our dog had to have an operation to remove some plastic from his stomach. The treatment he received was first class we were kept in formed about everything that was happening. Our dog couldn’t have been in better hands. Fantastic staff.

Stephen Stephen

8 months ago

The team was great, really friendly and really took care of my dog. Made me feel at ease would recommend them. Plus they were not all about money like most vets, because this was an emergency appointment it cost me 300 pounds and the vet recommended that I get the blood tests for my dog done at his own vets which would be cheaper. It showed they cared about my pup. The vet gave my pup a good going over to check he was doing ok. Could not be happier with the service. 2nd visit on the on the 16/02/2025. Excellent service the vet really took care of my dog he had been violently sick for 10 hours and would not sleep or eat. The Dr gave him an anti sickness jab and after that he settled down to sleep. The next morning he was back to normal eating and doing his zoomies. I can not thank the vet enough and other staff members. The only con I would say is the don't accept cash. My first appointment I could pay cash but it has to be card now.