Valley Veterinary Group

Valley Veterinary Group is a small-animal practice (dogs, cats, and small pets such as rabbits, guinea pigs, ferrets and other small rodents) with on-site diagnostic equipment (in-house lab, X‑ray and ultrasound) and RCVS accreditations including “Outstanding” awards for diagnostic, in‑patient and consultation services, plus Cat Friendly Clinic (Bronze). The website lists a wide range of routine and medical/surgical care (including dentistry and acupuncture), with out‑of‑hours emergencies directed to Vets Now (a dedicated emergency provider).

Reviews describe a mix of experiences: several mention helpful, supportive care (including time spent discussing an eating problem and support “at my sad time”), while one detailed review reports repeated issues with medication collection/communications, a mismatched information leaflet for a sedation tablet, and difficulty handling a timid dog for injections and nail clipping. One reviewer also notes the practice “joined forces with a large conglomerate” (no group name given), though they felt staff remained dedicated.

Services

Based on the clinic website summary (and reflected in some reviews), services include

•Consultations (by appointment)
•Vaccinations and parasite control (including worming tablets mentioned in reviews)
•Neutering
•Surgery
•Dentistry
•Diagnostic tests and imaging (in‑house lab, X‑ray, ultrasound)
•Microchipping
•Nurse clinics
•Blood pressure checks
•Six‑month health checks
•Grooming & nail clipping (nail clipping specifically referenced in a review)
•Anal sac expression
•Acupuncture
•Home visits
•Emergency care: emergencies during normal opening hours are handled by the practice; out of hours, clients are directed to Vets Now (dedicated emergency service)

Reviews

Google rating: 4.4 stars from 27 reviews. - Helpful discussions and support: one reviewer appreciated a staff member spending time talking through a pet’s eating problem and providing a plan; another mentioned staff being helpful during a difficult/“sad” time.

•Access policy at the time: one review notes not being able to go in with their pet, but said they understood and still received medications.
•Administration/medication issues raised by one reviewer: repeated trips to collect worming tablets after an automated reminder, confusion over timing/availability, and a report of receiving an information leaflet for a different drug than the sedation tablet provided.
•Handling nervous pets: one detailed review says a vet struggled to give a booster injection to a timid dog and that nail clipping hadn’t been successfully carried out despite being paid for.

Reviews for Valley Veterinary Group

Note: Showing the 5 most recent Google reviews out of 27 we track in total. Recent reviews may not be representative of overall sentiment.

Andrew Burden

a year ago

jim reid

2 years ago

They sent an automated message to my daughter telling me that my dog was due it's worming tablets, she passed on the message and I called to say I would pick them up, I was told that they would be ready the next day, I walked down to get them but despite a sign saying open on the door they did not answer, I returned the next day and the same happened so I walked home. I called before going a third time and was told to come down. To be fair they called my daughter as I walked down but when I got there I was told I was not due to pick up any tablets as they are issued every three months not two. When I pointed out that September is next week the receptionist counted out three on her fingers and agreed but I would need to come back next week. Don't even get me started on the time I was given a sedation tablet for my dog and information leaflet for a completely different drug. By the way after paying for this tablet the vet still struggled to give a booster jag to a very timid dog, we pay for nail clipping service but as yet we have still to get a vet that is able to hold him long enough to carry this out

Alexandra Zivanas

Marta Maslowska

Very knowledgeable and friendly staff

the darkest fox

3 years ago

susan shorrock

4 years ago

Shame can't go in with ur pet but fully understand,and got his meds so that was good the young lady spent a bit of time with me about and his eating problem but will do as she suggested so happy with service i recieved and thanks to the very nice young lady.

mike mckenna

6 years ago

Very good service and caring thank you for your help

graeme taylor

Simply the best staff are very good and helpful at my sad time

meemo mcphail

7 years ago

I love Valley Vets. Not so happy now they've joined forces with a large conglomerate, but the staff are still as dedicated and welcoming.