Valley Veterinary Group

Valley Veterinary Group, located in Kilmarnock, offers a range of veterinary services, including extended hours for emergencies. Their reputation is primarily gauged through a Google Maps rating of 4.4 stars based on 27 reviews, suggesting a generally positive perception, though not overwhelmingly so.

The clinic has a mix of reviews, which highlights varying customer experiences. Some clients, like Jim Reid, experienced frustration due to communication errors and service delivery issues. Reid's negative experience included difficulties with medication pickup and dissatisfaction with services for his dog's treatment. On the other hand, Susan Shorrock and Mike McKenna both appreciated the service, noting the helpfulness and understanding of the staff despite some limitations, such as not being able to accompany their pets inside the clinic.

Graeme Taylor and Meemo McPhail gave the clinic high marks, reflecting on the staff's dedication and support, especially during difficult times. McPhail expressed some concern about the clinic's integration with a larger conglomerate but still praised the staff's dedication.

The reviews indicate a caring and professional environment, albeit with some logistical challenges. The clinic seems to maintain a loyal customer base, with clients appreciating the staff's empathy and professionalism. However, there is room for improvement in communication and service consistency. No specific transparent pricing information is available, and individual practitioners are not prominently mentioned in the reviews. Overall, Valley Veterinary Group appears to be a well-regarded clinic in Kilmarnock, offering essential services with a compassionate touch.