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- •Many owners describe the team as friendly, caring and compassionate, with several saying their pets were very well looked after. - Consultations are often described as thorough and clearly explained, including guidance on medication or treatment at home and a sense that owners are not being rushed. - Reviews repeatedly mention good handling of nervous animals, including support for a very fearful dog and use of calming spray in the waiting area for a cat.
Shore Vets is an IVC Evidensia small-animal practice in Gourock, caring for dogs, cats and small pets including rabbits, guinea pigs, ferrets and hamsters. It offers routine veterinary care alongside in-house diagnostics such as X-rays, ultrasound and laboratory testing. Recent feedback continues to highlight gentle handling, supportive end-of-life care, and a willingness to help with urgent appointments, including late in the day.
Our Score (55/100)
- •Several reviewers describe the team as friendly, kind and professional, including positive comments from long-term clients. - The clearest recurring service theme is calm handling of anxious cats, with one owner saying staff managed to examine and listen to their cat’s heartbeat when other vets usually could not. - Communication around costs comes through in mixed but useful ways: one reviewer praises “no hidden costs” and competitive pricing, while another says the practice can feel pricey.
Provost Veterinary Group is an established small-animal practice in St Andrews, trading under its current name since 1999, and is part of IVC Evidensia. It offers routine care alongside urgent appointments, with recent owners describing same-day emergency help, including for a dog that was not registered with the practice. The clinic also lists a Pet Health Club® Plus plan, with consultations included, and mentions Video Vet.
Nithsdale Vets Limited is a Thornhill practice that is part of IVC Evidensia. Its website states that it provides 24-hour emergency cover, 365 days a year, and offers a Pet Health Club® Plus plan with consultations included. Recent feedback is largely very positive, with particular praise for compassionate care, helpful explanations, and fitting in urgent cases when the practice is busy.
Kidd Veterinary Centre presents itself as an independent mixed practice in Forfar, covering small animal, farm and equine work. It says 24/7 emergency care is provided by its own vets. Recent feedback highlights prompt urgent treatment, calm and reassuring handling, thoughtful support with longer-term and end-of-life cases, and a reassuring first visit for a dog with skin problems.
- •Owners commonly mention being referred for difficult or ongoing eye problems, and say assessments are detailed and thorough. - Communication is a recurring strength, with reviews praising clear explanations, discussion of alternatives, and reassuring support throughout treatment. - The team is frequently described as friendly, compassionate, and professional, including during very stressful situations.
- •Recent feedback is very positive, with owners often saying the team helped them feel calmer and more confident when a pet needed specialist care. - Specialist treatment is a strong theme, especially for eye problems, cataract surgery, orthopaedic cases, jaw cancer surgery and complex feline illness. - Communication stands out repeatedly: owners mention detailed explanations, patience with repeated questions, and reassuring follow-up after surgery, including email responses to wound concerns.
- •Positive feedback often highlights a friendly, polite, and helpful team. - Owners have praised quick phone answering, prompt appointment booking, being seen on time, and clear explanations during consultations. - Reviews include a positive example of the practice assisting with an injured bird after a call with Jane.
- •Recent feedback is mostly positive, with owners describing the practice as “outstanding” and saying they have had great care over a number of years. - Staff manner is a recurring strength: reviewers say the team listens carefully, addresses concerns, and shows genuine care for pets and owners. - Grooming stands out especially well in reviews, with repeated praise for the quality of clips and the groomer’s work with young dogs.