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Johnston & Farrell is a modern, well-equipped veterinary practice in Tain offering 24-hour emergency care and home visits. Recent feedback highlights prompt out-of-hours help, including same-day assessment and in-clinic monitoring with blood tests, scans and a saline drip when needed. Reviewers also describe the team as friendly, accommodating and compassionate, including support during end-of-life care.
- •Recent feedback is very positive about the team’s kind, caring manner, with several owners saying pets are treated gently and with attention to their individual needs. - Reviewers often mention clear communication, including explanations around cancer surgery and treatment and a recent dental consultation. - A recurring theme is the practice doing its best to offer appointments quickly and helping owners feel more at ease.
Dunnydeer Veterinary Group presents itself as an independent practice in Insch offering care for small animals, farm animals and equines. It says it provides 24-hour emergency cover by its own vets for small animals and equines. Recent customer feedback is especially strong around kind handling, end-of-life support, and thoughtful follow-up after a pet’s death.
Heartland Veterinary Services Ltd is an RCVS-accredited practice providing care for small animals as well as equine and farm animals. Ownership or group affiliation is not stated. The practice appears set up for routine appointments, urgent problems, surgery, and follow-up care, with reviews describing short-notice help for visiting clients, surgery after emergency consultations, and repeat dressing changes over a two-week period.
- •Recent feedback is largely very positive, with owners describing the team as kind, caring, skilled and clear in explaining treatment options without pressure. - Home euthanasia is the strongest recurring theme: reviewers value pets being able to stay in familiar surroundings, the gentle pace of visits, and being given time and emotional support during goodbyes. - Eilidh and Jennifer are both named warmly in reviews for their compassion, reassurance and calm manner during end-of-life care.
- •Owners repeatedly praise the team’s kindness and compassion, especially in difficult situations such as cancer care, euthanasia at home, and bereavement support. - Reviews describe prompt help in urgent cases, including a puppy needing stitches after an attack and a dog seen during a seizure-related emergency. - Clinical care is often described as professional and effective, with examples including a dog’s good recovery after surgery and successful treatment to remove a fish hook from a dog’s throat.
- •Many owners say pets are seen quickly in urgent situations, including immediate handover on arrival and prompt assessment. - Positive feedback often highlights kind, attentive vets and nurses, especially for cats and dogs needing overnight care, with regular phone updates helping owners feel reassured. - Cost is a recurring concern in recent feedback, with some reviewers describing the service as expensive or poor value, particularly when they felt clearer phone advice might have avoided a visit.
- •Recent feedback is very positive about the team’s manner, with owners describing the vets as kind, compassionate, knowledgeable, reliable, honest, and approachable. - Several reviews mention prompt access to care, including being seen quickly for an injured paw and other urgent concerns. - Owners repeatedly say the team goes the extra mile, especially during frequent visits or longer-term care.
Vets Now (Kilmarnock) is part of the Vets Now emergency network within IVC Evidensia, providing out-of-hours treatment for dogs, cats and small animals on nights, weekends and bank holidays. It is an RCVS-accredited clinic with in-house diagnostics and critical care facilities, including imaging, lab work and an operating theatre. Recent feedback is very positive about the speed of appointments, gentle handling and clear communication, while cost remains the main recurring complaint.
- •Fast access to care: owners describe being seen as soon as they could arrive, or within four hours of calling, when pets were unwell. - Kind, reassuring staff: several reviews mention friendly reception staff, knowledgeable vets, unhurried appointments, and a calm approach that put both pets and owners at ease. - Strong compassion in difficult moments: one owner says the team kept the surgery open late so their dog could be euthanised peacefully, and others praise the warmth and care shown over many years.
