Companion Care (Dunfermline) Ltd T/A Vets4Pets – Vets in Dunfermline
Clinic Overview
- Many reviewers describe a friendly, reassuring experience, especially from reception through to the clinical team, with several saying staff made them feel welcome and answered questions patiently. - Clients often praise the practice for clear explanations and good follow-up, including treatment cost discussions, reminders, updates during a cat’s spay, and aftercare or nutritional advice. - There are also positive comments about empathy and compassion, including thoughtful support during end-of-life care.
Services
- •General veterinary care: consultations, examinations, vaccinations, medication and prescriptions. Reviews also mention prescription and appointment reminders, as well as staff taking time to answer questions and talk owners through concerns.
- •Nurse-led and preventive support: nurse clinics, a weight clinic, nutritional advice and health plans. Recent feedback includes aftercare and feeding advice following a cat spay.
- •Diagnostics and imaging: in-house laboratory testing, blood pressure monitoring, ultrasound, digital X-ray and dental X-ray.
- •Surgery and inpatient care: anaesthesia, an operating theatre, hospitalisation facilities, separate cat and dog wards, and an isolation unit. Reviews mention spay care, updates while pets were in the practice, and follow-up support afterwards.
- •Other support: dentistry and help with insurance claims have also been mentioned by clients.
- •Species listed: dogs, cats and rabbits.
- •Out-of-hours: when closed, clients are asked to call a support line to speak to a qualified veterinary team and be directed to emergency care if needed.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Review feedback on cost is mixed: some clients praise clear estimates and detailed explanations before treatment, while others describe the practice as expensive, raise concerns about upselling, or say upfront payment was requested.
People
- •Hannah is praised by name as a vet for empathetic care and a reassuring manner.
- •Will and Kirsten/Kirstin are mentioned positively at reception for being warm, welcoming and helpful.
- •Forbes continues to be named warmly in reviews, with one client praising “Forbes and his team” for kindness, cost explanations and aftercare.
- •Reception staff, nurses and vets are regularly described as professional, supportive and willing to explain treatment and aftercare clearly.
Reviews
Google rating: 4.7/5 from 275 reviews. Recent feedback is mixed overall, with many warm comments about the team’s care and communication alongside a smaller number of strong complaints about cost and payment expectations.
- •Many reviewers describe a friendly, reassuring experience, especially from reception through to the clinical team, with several saying staff made them feel welcome and answered questions patiently.
- •Clients often praise the practice for clear explanations and good follow-up, including treatment cost discussions, reminders, updates during a cat’s spay, and aftercare or nutritional advice.
- •There are also positive comments about empathy and compassion, including thoughtful support during end-of-life care.
- •A minority of reviewers are sharply critical on price and communication, describing the clinic as expensive, money-focused, or too quick to ask for upfront payment.
Special Services
Location
Inside Pets at Home, Halbeath Retail Park, Dunfermline KY11 4LP, UK
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