Companion Care (Dunfermline) Ltd T/A Vets4Pets

Companion Care (Dunfermline) Ltd trades as Vets4Pets and is described on its website as a locally owned practice led by Vet and Vet Nurse Joint Venture Partners. Based on the facilities listed (in‑house lab, ultrasound, digital and dental X‑ray, operating theatre, separate cat and dog wards, isolation unit, hospital ward), it’s set up for routine care plus diagnostics and surgery on-site, with additional support available via out-of-hours providers when closed.

In the latest reviews available to us, owners most often mention clear cost explanations and aftercare (including being kept updated after a cat’s spay, and detailed costings for treatment). A minority of reviewers report the opposite experience—describing the practice as money-focused, alleging upselling and requests for upfront payment—so expectations around pricing and recommendations appear to vary between clients.

Concrete specifics mentioned by clients include

•Prescription reminders being sent out.
•Treatment plans being costed and explained before proceeding (reported by some owners).
•Aftercare and follow-up advice, including nutritional advice after a spay and help with pet insurance claims.
•Being directed to an out-of-hours support line/provider for urgent help when the practice is closed (per the website and also referenced in a review).

Services

From the practice website, services and capabilities include

•Consultations and medication/prescriptions
•Nurse clinics, weight clinic, and nutritional advice
•Dentistry including dental X‑ray
•Diagnostics on-site: in‑house laboratory work (biochemistry, haematology, electrolyte testing), blood pressure monitoring, digital X‑ray, and ultrasound
•Anaesthesia and an operating theatre
•Hospitalisation facilities: hospital ward, separate cat and dog wards, and an isolation unit
•Health plans (the website lists these but does not provide prices in the provided summary)

Species listed on the website: dogs, cats, rabbits.

Emergency/out-of-hours (as stated): when the practice is closed, clients are directed to call a support line to speak with a qualified veterinary team who can provide advice and details of out-of-hours providers.

People

•Forbes (role not specified in the provided sources): mentioned by a reviewer praising “Forbes and his team” and highlighting detailed explanations of treatment costs and aftercare.
•Nurses and vets (unnamed): described by reviewers as taking time to check pets over and talk through advice, being clear about procedures and follow-up, and providing updates during a spay plus aftercare/nutritional guidance.

Reviews

Google rating: 4.7 stars from 269 reviews.

•Communication and explanations: multiple owners describe treatments being explained in detail, including how costs would break down and what aftercare would involve.
•Aftercare and ongoing support: owners mention being kept updated during a spay, receiving aftercare advice, and (in one case) help with pet insurance claims; another review mentions prescription and appointment reminders.
•End-of-life care: one reviewer describes staff being empathetic and genuine during a pet’s final stage of life.
•Pricing/upselling concerns (conflicting experiences): some reviewers allege the practice is “money” focused, claim upselling of services (e.g., antibiotics, imaging), report bills described as very high compared with other vets, and say the practice required payment upfront; other reviewers explicitly say costs were explained and aftercare was excellent.

Reviews for Companion Care (Dunfermline) Ltd T/A Vets4Pets

Note: Showing the 5 most recent Google reviews out of 269 we track in total. Recent reviews may not be representative of overall sentiment.

Mónika Katona

2 months ago

Great experience, reminder for prescription, appointment, overall I am a happy customer.

Jade

7 months ago

Please listen to other reviews because its 100% correct this vets is not about your animal it’s money they have no interest it’s just money money money with them and if you tell them you don’t have the money they don’t want to hear anymore about your pet it’s shocking! Very rude a don’t see why reply asking you to contact them regarding your review when they are on the phone they are rude and don’t care anyway worst vets going. Update go to 3 Bridges Vets they are amazing and you will save a lot of money and your Pet will get 5 star care! You will see what a mean the minute you walk in the door!

4 months ago

RAYMOND WALKER

11 months ago

Owners and pets are treated professionally, right from the reception area to all veterinary staff. Treatments required are costed and explained in detail. After care service is of the highest quality. Only wish a visit to my GP was as pleasant, although our cats may beg to differ as they are the ones receiving treatment. 11th February 2024 Once again a 5 star service. The kindness shown to pets and owners is outstanding. I have nothing but High Praise for Forbes and his team.

8 months ago

Syed Ahmed

At last pulled the trigger and changed vets after 5 years and moved away from this money grabbers. The only thing they seems to care about is money rather than caring for any pets . Always try to upsale services that pets don't need . This is pure business for them Whatever reason you take your dog in they just wanna give antibiotics, x-rays and MRI and make bill few grand . Also cost 50-70% more than other vets . Whenever u try to book any servcie or call regardless a long time ahead they wouldn't do nothing unless payment upfront. They must be trained to upscale and make as much money as possible off people as most don't have much knowledge on how to proceed when pet ill.

9 months ago

D Brown

a year ago

My baby maizy was at the end of time after having given me 15 of the happiest years , looking back the staff couldn't of been more empathetic and genuine in the whole traumatic time , forever grateful for not leaving me with more trauma x

Declan Murray

Have you to say all the nurses and vets we have seen are absolutely amazing and take the time to check your pet over and speak to you about advice and take. We haven't spoke to forbes yet but if the other staff are anything to go by he will be amazing too. We had out cat in for a spay and the staff were amazing keeping us up to date on how she was doing to the after care advice and nutritional advice after it too. Amazing staff

Jo Shearer

3 years ago

All the staff at Vets4pets have been amazing over the last couple of days, from reception to nursing staff and both vets. I felt so reassured that my dog was in good hands as staff were so clear about the procedure, follow up and patient at answering all my questions. They were brilliant with my dog, so gentle and caring and they made me feel so relaxed during a stressful time. They all appeared to have great knowledge of veterinary care and every member of staff was aware of my dogs situation and were so caring while we were in the practice. The vet was able to see us immediately when I had concerns following my dogs procedure and additionally, the out of hours vets service were fantastic at answering questions and being available for support. The vet was also able to give helpful advice around claiming on my pet insurance.