Vetrica Ltd

Fantastic people. Very careful and empathetic. Decent prices too! The clinic is very clean.

Bob, the owner, doesn't care about animals and what's worse is he thinks he knows it all, when he clearly doesn't. Our rat Bruno had a suspected UTI for a little while which required further treatment. We took him to Vetrica to get some help for him. The experience began with Bob cleaning the table, then he put Bruno on dirty floor instead - no care for possible bacteria from other animals passing to Bruno. We had taken some pee samples which indicated a UTI, which Bob didn't bother to look at. Instead, he just watched Bruno walk on the floor for a little while. After that, with no proper checks or inspections, he prescribed Baytril, with no explanation as to how it would help. For those who don't know, Baytril is a broad spectrum antibiotic that isn't very effective for UTIs. When we questioned why he wouldn't use Septrin (what Bruno was on for the previous 10 days from another vet clinic and showed improvement) he said well that didn't work did it? in a very condescending tone. Following our own research, Septrin is more effective for treating UTIs than Baytril. Bob didn't seem to have a care in the world throughout the consultation. He mumbled like a grumpy child the whole time, making it hard to understand whatever he was saying. He didn't come across as friendly and didn't smile once, speaking to us as if we were stupid. I get the idea he doesn't like rats, as he handled Bruno in a way that shows disgust. He clearly just wants the money, even if he has no experience with the species (rats in our case). My girlfriend called the next morning to ask if we can get Bruno prescribed on Septrin. She was told Bob Hesketh is busy and will call back after 11. He never did. I then called them the same day at 1:30pm, then I was put on hold, then the call dropped. I received no call back. I called back, to be told Bob is on a call and will call back. Again, he never did. Bob is a man that doesn't like to be told he's wrong. He may be a vet, but he has some learning to do if he wants to treat exotic animals properly. We won't be back.

Our womderful cat became unwell very rapidly, and the vets here were so kind and explained everything clearly. We unfortunately had to say goodbye to our fur-baby. The vet didn't rush the process. She explained exactly what was going to happen and gave us time to be with him before and after he was put to sleep. She then took a beautiful print of his paw and put some of his fur in a wee bottle. This means a lot to us. Everyone was very sympathetic and understanding of what was a very difficult time for us. I would highly recommend this veterinary practice.

Staff are friendly, warm, inviting and the work the vet and nurse team done on my cat is just phenomenal. Can't thank them enough.

The staff and the service given is absolutely amazing, they put your pet first and put of the numerous vets I've seen over the years, this practice is hands down the best out of them all, would 100% recommend to anyone, your pets health comes before anything else here