Vetrica Ltd

- Many recent reviewers describe the staff as professional, caring, considerate and helpful, with several short 4- and 5-star reviews reinforcing that overall impression. - The strongest positive detail is around compassionate support in a difficult cat euthanasia appointment, including clear communication, time with the pet, and memorial touches afterward. - Cleanliness is specifically praised, and one reviewer also mentions decent prices.

Vetrica Ltd is a Dunfermline veterinary practice with a stated focus on preventative care for dogs, cats and rabbits, and it is also noted as a veterinary nurse training facility. Reviews describe a generally caring, professional team, with especially warm feedback around cat care and sensitive end-of-life support. Recent feedback is mostly positive overall, though a small number of reviewers report poor customer-service experiences with one vet.

Services

•Preventative veterinary care for everyday health needs, as highlighted by the clinic’s stated focus.
•Treatment for dogs, cats and rabbits, which are the species specifically listed in the clinic information.
•Routine appointments and vaccinations: recent reviews include a dog vaccination visit and general praise for helpful, professional consultations.
•Cat care: several reviewers mention clear explanations, supportive handling, and strong help from the vet and nurse team during treatment.
•End-of-life and euthanasia support: one detailed review describes a calm, unhurried appointment where the vet explained each step, gave the family time before and after, and provided a paw print and a small fur keepsake.
•Small pet consultation noted in reviews: one owner describes a rat being seen for suspected urinary issues and being prescribed antibiotics, although rats are not part of the clinic’s stated species list.
•Veterinary nurse training facility, according to the clinic’s structured information.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average on price, but this is based on very few comparable services. Some reviewers describe the prices as decent.

People

•Bob Hesketh: identified by reviewers as the owner. Recent feedback about him is mixed to negative, with detailed complaints describing a rat consultation and a separate dog vaccination appointment as cold or patronising.
•Unnamed female vet: praised in a review about a cat euthanasia appointment for explaining the process clearly, not rushing the family, and providing thoughtful memorial keepsakes.
•Vet and nurse team: positively mentioned for cat care, with reviewers describing them as warm, helpful and empathetic.

Reviews

Vetrica Ltd has a 4.5/5 Google rating from 223 reviews.

•Many recent reviewers describe the staff as professional, caring, considerate and helpful, with several short 4- and 5-star reviews reinforcing that overall impression.
•The strongest positive detail is around compassionate support in a difficult cat euthanasia appointment, including clear communication, time with the pet, and memorial touches afterward.
•Cleanliness is specifically praised, and one reviewer also mentions decent prices.
•Negative feedback is more limited but notable: two detailed 1-star complaints describe feeling patronised or dismissed, including concerns about communication, handling during a rat consultation, and promised call-backs not happening.

Reviews for Vetrica Ltd

Note: Showing the 10 most recent Google reviews out of 223 we track in total. Recent reviews may not be representative of overall sentiment.

Sarah

1 month ago

I had a very uncomfortable customer service experience today with a distinctly cold, patronising vet, who I believe is the owner. I had specifically asked for help when booking the appointment beforehand, as I was feeling unwell due to a flare-up of a chronic health condition and needed someone to hold my dog during the vaccinations. This request was disregarded. I was totally exhausted when I left and perplexed by the vet's attitude. In addition, when I asked questions about the vaccinations, I was met with a cold, hard stare and the responses I received felt as though I was being treated like an idiot and with absolute distain. This vet's behaviour toward me today was entirely unnecessary and unprofessional. As a result, I've decided to move on to a different practice after several years at Vetrica. Seems to have gone completely downhill since moving to this new premise.

Za Leniwy

3 months ago

Amazing service. Very professional and considerate staff

mike pallister

4 months ago

A very professional vets. Caring and very helpful

Roxana Andrei

8 months ago

Fantastic people. Very careful and empathetic. Decent prices too! The clinic is very clean.

John Newman

Good vets very helpful

Antonio Glendinning

9 months ago

Bob, the owner, doesn't care about animals and what's worse is he thinks he knows it all, when he clearly doesn't. Our rat Bruno had a suspected UTI for a little while which required further treatment. We took him to Vetrica to get some help for him. The experience began with Bob cleaning the table, then he put Bruno on dirty floor instead - no care for possible bacteria from other animals passing to Bruno. We had taken some pee samples which indicated a UTI, which Bob didn't bother to look at. Instead, he just watched Bruno walk on the floor for a little while. After that, with no proper checks or inspections, he prescribed Baytril, with no explanation as to how it would help. For those who don't know, Baytril is a broad spectrum antibiotic that isn't very effective for UTIs. When we questioned why he wouldn't use Septrin (what Bruno was on for the previous 10 days from another vet clinic and showed improvement) he said "well that didn't work did it?" in a very condescending tone. Following our own research, Septrin is more effective for treating UTIs than Baytril. Bob didn't seem to have a care in the world throughout the consultation. He mumbled like a grumpy child the whole time, making it hard to understand whatever he was saying. He didn't come across as friendly and didn't smile once, speaking to us as if we were stupid. I get the idea he doesn't like rats, as he handled Bruno in a way that shows disgust. He clearly just wants the money, even if he has no experience with the species (rats in our case). My girlfriend called the next morning to ask if we can get Bruno prescribed on Septrin. She was told Bob Hesketh is busy and will call back after 11. He never did. I then called them the same day at 1:30pm, then I was put on hold, then the call "dropped". I received no call back. I called back, to be told Bob is on a call and will call back. Again, he never did. Bob is a man that doesn't like to be told he's wrong. He may be a vet, but he has some learning to do if he wants to treat exotic animals properly. We won't be back.

Bob, the owner, doesn't care about animals and what's worse is he thinks he knows it all, when he clearly doesn't. Our rat Bruno had a suspected UTI for a little while which required further treatment. We took him to Vetrica to get some help for him. The experience began with Bob cleaning the table, then he put Bruno on dirty floor instead - no care for possible bacteria from other animals passing to Bruno. We had taken some pee samples which indicated a UTI, which Bob didn't bother to look at. Instead, he just watched Bruno walk on the floor for a little while. After that, with no proper checks or inspections, he prescribed Baytril, with no explanation as to how it would help. For those who don't know, Baytril is a broad spectrum antibiotic that isn't very effective for UTIs. When we questioned why he wouldn't use Septrin (what Bruno was on for the previous 10 days from another vet clinic and showed improvement) he said well that didn't work did it? in a very condescending tone. Following our own research, Septrin is more effective for treating UTIs than Baytril. Bob didn't seem to have a care in the world throughout the consultation. He mumbled like a grumpy child the whole time, making it hard to understand whatever he was saying. He didn't come across as friendly and didn't smile once, speaking to us as if we were stupid. I get the idea he doesn't like rats, as he handled Bruno in a way that shows disgust. He clearly just wants the money, even if he has no experience with the species (rats in our case). My girlfriend called the next morning to ask if we can get Bruno prescribed on Septrin. She was told Bob Hesketh is busy and will call back after 11. He never did. I then called them the same day at 1:30pm, then I was put on hold, then the call dropped. I received no call back. I called back, to be told Bob is on a call and will call back. Again, he never did. Bob is a man that doesn't like to be told he's wrong. He may be a vet, but he has some learning to do if he wants to treat exotic animals properly. We won't be back.

Marek Krzyszczak

12 months ago

Louise Cameron

1 year ago

Our womderful cat became unwell very rapidly, and the vets here were so kind and explained everything clearly. We unfortunately had to say goodbye to our fur-baby. The vet didn't rush the process. She explained exactly what was going to happen and gave us time to be with him before and after he was put to sleep. She then took a beautiful print of his paw and put some of his fur in a wee bottle. This means a lot to us. Everyone was very sympathetic and understanding of what was a very difficult time for us. I would highly recommend this veterinary practice.

Vetrica Ltd – Vets in Dunfermline

Clinic Overview

Services

Pricing

People

Reviews

Contact

Special Services

Location

Animals Treated at Vetrica Ltd

Animals We Treat

Companion Animals

Pricing at Vetrica Ltd

Consultations

Other Services

Opening Hours – Vetrica Ltd

Opening Hours

Hours

Reviews for Vetrica Ltd

Sarah

Za Leniwy

mike pallister

Roxana Andrei

Roxana Andrei

John Newman

Antonio Glendinning

Antonio Glendinning

Marek Krzyszczak

Louise Cameron

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