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- •Many owners say pets are seen quickly in urgent situations, including immediate handover on arrival and prompt assessment. - Positive feedback often highlights kind, attentive vets and nurses, especially for cats and dogs needing overnight care, with regular phone updates helping owners feel reassured. - Cost is a recurring concern in recent feedback, with some reviewers describing the service as expensive or poor value, particularly when they felt clearer phone advice might have avoided a visit.
- •Recent feedback is very positive, with reviewers describing the practice as kind, attentive, caring, and competent. - Clients highlight both clinical care and communication, saying the team takes owners’ worries seriously as well as treating pets gently and respectfully. - There is recent praise for prompt help in urgent situations, including fitting in a dog quickly after an attack.
Gordon Vets Ltd appears to operate as a multi-site veterinary practice, with its website referencing “Our practices” and a Pet Health Club. The practice is described as handling both routine consultations and ongoing care, alongside more serious situations including surgery, hospitalisation, and end-of-life care. Recent feedback also points to a calm, unhurried approach, with owners praising clear explanations, kind handling, and a clean environment.
Braid Veterinary Hospital in Edinburgh is part of VetPartners and says it has been providing veterinary treatment since the 1960s. It offers routine care alongside advanced and referral services, with 24/7 emergency treatment available. Recent reviews highlight a calm, welcoming environment, regular communication during hospital care, and prompt follow-up for concerns raised at routine appointments.
- •Clear communication stands out strongly, with owners praising honest conversations, thorough explanations and frequent updates throughout treatment. - Clinical care is viewed very positively, including strong feedback on cruciate surgery outcomes and support during a urinary case that required tube placement. - The wider team also gets warm feedback, with reception staff praised for their welcome and veterinary nurses for their kindness and attentive care.
- •Gentle handling and reassurance: Several owners describe pets being made to feel at ease, including a vet getting down on the floor to greet a nervous small dog. - Communication and aftercare: Positive comments mention phone updates during a dog’s dental procedure and strong aftercare following ferret operations. - Compassionate support: End-of-life care is described as kind and respectful, and general comments often praise the team’s warmth and bedside manner.
- •Clear explanations are a recurring theme, with reviewers saying everything was thoroughly explained. - Owners speak well of the team’s care and expertise, including during horse assessments. - Service quality is described positively, with comments praising both skill levels and overall experience.
Abercorn Veterinary Clinics is a VetPartners practice serving Haddington, Midlothian. The clinic provides routine and preventative care alongside surgical and diagnostic support, with services for common pets as well as rabbits and exotic pets. Recent feedback commonly highlights a caring team, thorough exams, and appointments that don’t feel rushed.
- •Positive feedback highlights a friendly, welcoming atmosphere from reception through to the nurses and vets, with staff described as thorough, honest, and caring. - One owner gave especially warm feedback about the exotics vet after bringing in a Galah cockatoo, saying the visit was informative and reassuring. - Negative comments focus mainly on pricing and fee communication, including emergency appointment charges, upfront payment for some bookings, and charges for insurance paperwork.
- •Recent reviews are very positive about the team’s manner, with repeated mentions of staff being kind, helpful, friendly and caring. - Owners describe consultations as thorough, with examples including routine check-ups, boosters, medication during appointments, and vets taking time to look at older injuries rather than only the immediate issue. - Several reviews highlight calm, reassuring handling, especially with dogs, including one detailed account of a vet kneeling to the dog’s height and speaking gently to keep him relaxed.