Heritage Vets Ltd

Heritage Vets Ltd is described on its website as an independent practice run by veterinary surgeons Sara and Becky. Based on the website and recent reviews, the clinic appears set up for a mix of routine and more involved care, including keyhole surgery, nurse clinics, home visits, and end‑of‑life care. Owners repeatedly mention staff taking time to discuss options during consultations, being responsive to questions (including quick replies via email), and small practical touches like water available for dogs.

Services

•Keyhole surgery (listed on the website).
•Nurse clinics (listed on the website).
•Home visits (listed on the website).
•End-of-life care (listed on the website), with reviews specifically describing euthanasia support for small pets and compassionate handling.
•Care referenced in reviews for a range of pets, including dogs, cats, guinea pigs, and hamsters.
•Ongoing management of chronic/complex issues is mentioned (e.g., an older dog with “a few health issues”), with owners saying options were discussed.

People

•Sara (vet surgeon; named on the website and in reviews): mentioned as part of the team providing ongoing care for dogs with health issues.
•Becky (vet surgeon; named on the website and in reviews): mentioned alongside Sara for thorough consultations where options are discussed.
•Tom (vet; named in reviews): owners say he explained everything, answered questions about treatment, and supported decisions.
•Christie (role not stated; named in reviews): described as down to earth, helping a cat feel at ease during the visit.
•Jill (role not stated; named in reviews): mentioned positively as part of the team.
•Practice team: multiple owners mention reception, nurses, and vets being friendly and helpful, with specific examples including quick email responses and sympathy cards after a pet dies.

Reviews

4.9 stars from 76 reviews. - Owners repeatedly describe the practice as independent and cost-conscious, including staff helping them look for cheaper options for food and medication.

•Communication during appointments comes up often: clients say treatments are explained, questions are welcomed, and options are discussed rather than presented as one path.
•Multiple reviews highlight end-of-life support, including compassionate euthanasia care for small pets and handwritten sympathy cards sent afterwards.
•Practical experience notes include a clean, welcoming practice environment, and small comforts like water available for dogs.
•Some owners mention reassurance from staff being knowledgeable about their dog breed.

Reviews for Heritage Vets Ltd

Note: Showing the 5 most recent Google reviews out of 76 we track in total. Recent reviews may not be representative of overall sentiment.

Gillian McKearney

in the last week

Best vets. All the staff are fantastic and really care about your pets and not just out for money like most others. Will happily help you find cheapest prices for food, medication etc.

Andy Stewart

2 weeks ago

Excellent Veterinary services. An independent vets, reasonably priced treatments, spotlessly clean and welcoming for pets and humans. Exceptionally pleasant and courteous staff. They are knowledgeable about our breed of dogs. Something that gives us great reassurance when discussing treatments. Not all vets are equal, but Heritage I would say, in our 43 years of dog ownership are the most trusted.

Grant Dobson

Me and Bean had a fantastic time with Christie today, down to earth, she loved my cat Bean, put him at ease, was great

Karen Beaton

2 months ago

Sarah , Becky and the team at heritage have been fantastic with my two terriers since we joined a year ago. Especially my older Westie who has a few health issues. The practice is friendly, welcoming and I feel all the options are discussed during consultations. The animals are treated as individuals that the team really seem to care about. Can’t recommend this practice highly enough!

Anna Martin

Thank you for taking care of our beautiful boy, Charlie last week. It was not a visit we wanted to make to vets but you were all so good with us and provided the care that Charlie needed. May he run free now 🐾

Niall Blackie

3 weeks ago

This is a fantastic vets. We moved there almost a year ago after being dissatisfied with our previous vet, our dog walker had recommended Heritage. Since then we have just been hugely impressed. The vets, nurses and reception staff are all lovely and friendly. They are super helpful in not only helping with any issues with our dog, but also with making helpful suggestions too. Plus there is a huge amount of parking, which is incredibly useful and not the case at our previous vets. I can only recommend this place to anyone who may be thinking of moving vet. You can just tell how much the staff love animals and want to help.

David McGuire

This is a brilliant vets practice. Sara, Becky, Jill and all the team are wonderful, friendly and care deeply about animals. Recently, when our guinea pig fudge died, we received a lovely heart-felt card from the practice - which was deeply appreciated. As a practice, Heritage Vets are really engaged with the community and participate in lots of events. All in all, a great practice and we are very happy that they take great care of our pets

Julia Miles

3 months ago

New customer and very happy with heritage vets thus far. Good opening times, and pleased with our vet Tom who explained everything and was happy to answer any questions we had about Luna’s treatment. Also very impressed by their email service who are quick to answer any queries. The vet also had water out for the dogs which was a nice touch.

Marion Reilly

4 months ago

Our beautiful Skye 🐈‍⬛❤️ was adorably looked after at Heritage Vets. The setting is really lovely and from the moment we stepped in the practice it felt perfect, all staff members are friendly, helpful, smiling and best of all care so much for all the animals. Skye was so relaxed and had been there before as she was a rescue cat and Heritage vets had helped look after her when at Lothian Cat Rescue. We were super impressed and happy we signed up to a health plan for Skye. Thank you Tom & Team ☺️

Claire Myles

5 months ago

I had to come on and leave a review after my first experience with Heritage Vets. My Russian Dwarf Hamster had what I suspected to be a tumour. I knew that she needed to unfortunately be euthanised and the care and compassion given by Heritage was second to none. They treated her as if she was just as important as any pet that came through their doors. It was a sad day for us and they couldn't have been kinder. We even came home to a hand written sympathy card from them, which was completely unexpected and just so thoughtful. The practice itself is clean and welcoming. If I ever get any other pets, I won't hesitate to bring them to Heritage.