Heritage Vets Ltd

- Reviews are consistently very positive about the practice’s manner, with clients describing staff as kind, friendly and genuinely caring toward both pets and owners. - Compassionate end-of-life care is a major theme, including thoughtful support during difficult appointments and handwritten sympathy cards afterwards. - Owners often highlight clear communication, saying vets explain treatment well, answer questions and discuss different options rather than pushing one route.

Heritage Vets Ltd in Dalkeith offers a mix of routine and more advanced veterinary care, including keyhole surgery, nurse clinics, home visits and end-of-life support. Recent reviews describe a friendly, welcoming practice where treatment options are clearly explained and pets with ongoing health issues receive thoughtful, individual care. Owners mention visits for dogs, cats, guinea pigs and hamsters.

Services

•Core veterinary care for common pets and small mammals: reviews mention care for dogs, cats, guinea pigs and hamsters, including first visits, ongoing treatment and support for older pets with health issues.
•Surgery and clinical support: the practice lists keyhole surgery and nurse clinics on its website.
•Consultations and ongoing management: owners say vets take time to explain treatment, answer questions and talk through options, including for longer-term or more complex health problems.
•Home visits and end-of-life care: the website lists home visits and end-of-life care. Reviews particularly praise compassionate support around euthanasia, including for small pets.
•Extra day-to-day support: reviewers mention quick email replies, helpful advice on food and medication costs, and one client notes joining a health plan.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. At the same time, reviews often describe the practice as cost-conscious, with staff willing to help owners find cheaper options for food and medication, and some clients also describe treatments as reasonably priced.

People

•Sara (vet surgeon): named on the website and in recent reviews, with owners praising her dedication, compassion and support for pets with serious or ongoing health issues.
•Becky (vet surgeon): named on the website and in reviews, and mentioned positively for consultations where options are discussed clearly.
•Tom (vet): praised for explaining treatment thoroughly and answering questions.
•Christie (role not stated): described as down to earth and good at helping a cat feel at ease.
•Jill (role not stated): mentioned warmly as part of the wider team.
•Wider team: reviewers also speak highly of the nurses, reception staff and support team for being friendly, helpful and responsive.

Reviews

Google reviews: 4.9/5 from 78 reviews.

•Reviews are consistently very positive about the practice’s manner, with clients describing staff as kind, friendly and genuinely caring toward both pets and owners.
•Compassionate end-of-life care is a major theme, including thoughtful support during difficult appointments and handwritten sympathy cards afterwards.
•Owners often highlight clear communication, saying vets explain treatment well, answer questions and discuss different options rather than pushing one route.
•Practical details also come up positively, including a clean and welcoming setting, quick email responses, helpful parking, and staff who are seen as considerate about costs.

Reviews for Heritage Vets Ltd

Note: Showing the 10 most recent Google reviews out of 78 we track in total. Recent reviews may not be representative of overall sentiment.

Henrique Filippon

2 months ago

This was our first visit and we can only express our gratitude for the attention and excellent service.

Craig Ross

3 months ago

I want to thank you from the bottom of my heart for the incredible help and support you’ve given to us and Roxie during this difficult time. When most vets would have written Roxie off, Sara fought for her with such dedication and compassion, giving us a few precious extra weeks together. Those weeks allowed us to build memories we’ll treasure forever. I honestly cannot thank you enough for the care, expertise, and kindness you showed to our girl and to us.

Alan Grevers

Gillian McKearney

Best vets. All the staff are fantastic and really care about your pets and not just out for money like most others. Will happily help you find cheapest prices for food, medication etc.

Andy Stewart

4 months ago

Excellent Veterinary services. An independent vets, reasonably priced treatments, spotlessly clean and welcoming for pets and humans. Exceptionally pleasant and courteous staff. They are knowledgeable about our breed of dogs. Something that gives us great reassurance when discussing treatments. Not all vets are equal, but Heritage I would say, in our 43 years of dog ownership are the most trusted.

Grant Dobson

Me and Bean had a fantastic time with Christie today, down to earth, she loved my cat Bean, put him at ease, was great

Karen Beaton

6 months ago

Sarah , Becky and the team at heritage have been fantastic with my two terriers since we joined a year ago. Especially my older Westie who has a few health issues. The practice is friendly, welcoming and I feel all the options are discussed during consultations. The animals are treated as individuals that the team really seem to care about. Can’t recommend this practice highly enough!

Anna Martin

Thank you for taking care of our beautiful boy, Charlie last week. It was not a visit we wanted to make to vets but you were all so good with us and provided the care that Charlie needed. May he run free now 🐾

Niall Blackie

7 months ago

This is a fantastic vets. We moved there almost a year ago after being dissatisfied with our previous vet, our dog walker had recommended Heritage. Since then we have just been hugely impressed. The vets, nurses and reception staff are all lovely and friendly. They are super helpful in not only helping with any issues with our dog, but also with making helpful suggestions too. Plus there is a huge amount of parking, which is incredibly useful and not the case at our previous vets. I can only recommend this place to anyone who may be thinking of moving vet. You can just tell how much the staff love animals and want to help.

David McGuire

9 months ago

This is a brilliant vets practice. Sara, Becky, Jill and all the team are wonderful, friendly and care deeply about animals. Recently, when our guinea pig fudge died, we received a lovely heart-felt card from the practice - which was deeply appreciated. As a practice, Heritage Vets are really engaged with the community and participate in lots of events. All in all, a great practice and we are very happy that they take great care of our pets