Heritage Vets Ltd – Vets in Dalkeith
Clinic Overview
- Reviews are strongly positive about the practice’s kind, reassuring manner, with many owners saying staff are warm, professional and genuinely caring. - Clear communication is a consistent theme: owners say vets explain procedures well, discuss different options without pressure, and keep them updated during treatment and surgery. - Clients continue to praise the clinic’s support in stressful or emotional situations, including emergencies, ongoing illness and end-of-life care.
Services
- •Routine consultations and ongoing care: owners describe first visits, follow-up care and support for older pets with longer-term health issues, with vets taking time to explain treatment and talk through options.
- •Surgery and procedures: the practice lists keyhole surgery and nurse clinics on its website. Recent reviews mention examples including cat neutering and assessment of a lump with biopsy, with owners appreciating clear explanations and updates.
- •Urgent and complex care: reviews include an emergency visit for a dog that needed same-day treatment, as well as praise for careful management of more serious or ongoing conditions.
- •Home visits and end-of-life care: the website lists home visits and end-of-life care. Reviews continue to highlight compassionate support around difficult final visits.
- •Extra support for owners: reviewers mention quick communication, helpful reception staff, advice on food and medication costs, and a pet plan/health plan.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Reviews still give a mixed but generally positive picture on value: some owners describe treatments as reasonably priced, praise the pet plan as fairly priced, and say staff try to help find cheaper options for food and medication.
People
- •Sara (vet surgeon): named on the website and praised in reviews for dedication, compassion and support for pets with serious or ongoing health issues.
- •Becky (vet surgeon): named on the website and in reviews, with owners highlighting clear discussions of treatment options.
- •Kate: thanked in a recent review for a reassuring consultation about a dog’s lump and for talking through different options without pressure.
- •Tom (vet): mentioned positively for explaining treatment thoroughly and answering questions.
- •Christie (role not stated): praised for her calm, down-to-earth manner and for helping a cat feel at ease.
- •Jill (role not stated): mentioned warmly as part of the wider team.
- •Wider team: reception staff, nurses and support staff are regularly described as friendly, helpful and caring.
Reviews
Google reviews: 4.9/5 from 104 reviews.
- •Reviews are strongly positive about the practice’s kind, reassuring manner, with many owners saying staff are warm, professional and genuinely caring.
- •Clear communication is a consistent theme: owners say vets explain procedures well, discuss different options without pressure, and keep them updated during treatment and surgery.
- •Clients continue to praise the clinic’s support in stressful or emotional situations, including emergencies, ongoing illness and end-of-life care.
- •Practical details also come up positively, including a clean, welcoming environment, helpful reception staff, good parking, and a sense that the team is mindful about costs.
