Market Cross Veterinary Clinic

Market Cross Veterinary Clinic in Dalkeith is a CVS-owned small-animal practice established in 2003 and listed as meeting RCVS Core Standards. The clinic offers routine care alongside in-house diagnostics and surgery, and it is also described as a veterinary nurse training facility. Out-of-hours emergency cover is provided by Vets Now.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, neutering, dentistry, and nurse clinics.
•Nursing support and practical care: nail clipping and grooming, anal sac expression, blood pressure checks, and blood sampling.
•Diagnostics and surgery: in-house testing and imaging including digital x-ray, ultrasound, and video endoscopy, plus soft tissue, orthopaedic, and ocular surgery.
•End-of-life and home care: euthanasia and end-of-life support are listed, and one recent review specifically praised the team’s care during a pet’s final visit. Home visits are also listed.
•Species seen: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, and ferrets.
•Emergency arrangements: emergency help is available during normal opening hours by contacting the clinic; out of hours, care is provided by Vets Now.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. Recent comments on cost are mixed: some clients mention pet plans and healthy pet club membership as helpful for routine care, while others complain about charges and one reviewer reports an unresolved refund dispute involving a £200 medication.

People

•Lisa is named in a positive review about end-of-life care, with the owner saying she was friendly and helped keep their pet comfortable in its final moments.
•Reviews give a mixed picture of the wider team: some long-term clients praise reception staff for arranging suitable appointments and describe vets as kind and gentle with nervous pets, while others mention rushed consultations, unfriendly communication, and concerns about handling.

Reviews

Google shows 4.5 stars from 81 reviews overall. Recent written feedback is mixed, with several critical reviews alongside a smaller number of very positive long-term client accounts.

•Compassionate care is highlighted by some owners: one family thanked Lisa and the team for supportive end-of-life care, and another long-term client said staff had been consistently kind with a nervous cat and dog.
•Consultation style is a recurring concern in negative reviews: complaints include rushed appointments, pets not being given time to settle, and one account of a stressed dog being handled too roughly.
•Administration and communication draw criticism: reviewers mention rude or patronising interactions, disputed notes in records, and frustration around appointment handling.
•Comfort and accessibility are also mentioned: one reviewer described the clinic as clean but said the waiting room felt small and very hot in summer, with no water available for dogs, and questioned how usable the interior would be for wheelchair access.

Reviews for Market Cross Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 81 we track in total. Recent reviews may not be representative of overall sentiment.

Leni Fleming

5 months ago

Julia Miles

6 months ago

Awful vet in terms of service and practice. Prescribed us a £200 medication, and when we went to pick us up they told us they could no longer give it to us and didn’t refund us. Still haven’t refunded and given them many emails and letters which have been ignored. The surgery itself could be improved by leaving bowls of water out for the dogs, the waiting room gets very hot during the summer and no water was available. Next time I will bring my dogs’ foldable bowl. It’s also quite a small waiting room and there really isn’t room for more than 3 or 4 dogs at the time. A doorstop to let the breeze in would also be ideal, as it really does gets uncomfortably hot in summer and we had to wedge the door open and stand against it for a breeze. The vet has a ramp but the surgery honestly doesn’t look particularly wheelchair accessible inside, there is just not enough room. There are no toilets for pet owners to use. They do sell a selection of toys, however these were parked behind the in a corner last time we visited and so I couldn’t get a proper look (I usually buy my dog a treat as a well done after her vet visits.) They are usually on time for appointments however last time we had a half hour wait in the scorching heat. Good points- Clean surgery. Bad points Owe us money. Too warm in the summer, no water for dogs, no fans or AC. No wheelchair access as far as I can see. Waiting room is too small. We had a long wait in the scorching heat last time.

Mike kane

7 months ago

Mihigo

9 months ago

Since the take over they are a shambles. Rude, patronising, money grabbing. Please read these reviews from most recent and trust the most recent ones.

Sam Butler

AVOID AT ALL COSTS! After requesting and recieving copies of my dogs medical history today I am so glad I made the decision to move the dogs to a different vet 6 months ago! Market Cross had always been brilliant with my two dogs up until around a year and a half ago. Staff changes happened suddenly and no one was ever as friendly as the previous staff. Appointments felt rushed and I felt the vets and vet nurses didn't take the time to put my two dogs at ease. An example of this was with a vet who was quite rough with my oldest dog who finds the vet a very stressful experience. The vet dove straight in to examining my dog, touching hin and handling him without much care. Every other vet we saw allowed my dog to sniff them and gave him some cuddles to make them feel comfortable before examining them. My dog got extremely stressed and anxious and all the vet could say was "oh, hes quite aggressive" and then proceeded to stop examining him. I was then asked to do all the checks on my dog myself under his guidance - madness! I'm not qualified and don't know what I'm looking for! He then weighed my dog and got his weight wrong by 3kg when typing it into the notes and said "oh I can't remember exactly but he was around this weight". My dog was 10kg and it was recorded as 13kg. Both me and my partner were present and we both agreed his treatment of our dog was not up to standard. Upon recieving my dogs records today I am extremely angry at what the receptionist has recorded about me on records. Over a year ago I booked them in for a 6 monthly check up and was given an appointment time of 1pm. This was confirmed to me in an email but was written as "1:00". I got a call just after 10am that day asking where I was. I said my appointment was at 1pm and the receptionists was extremely rude on the call, saying I was in the wrong. On my dogs records she has recorded "The client was argumentative and shouting on phone call". I was not shouting and was not argumentative. I was simply stating that you had booked my appointment in wrong. Market Cross used to be brilliant but since being bought over have been absolutely appalling. Please go to a different vet if you want quality care and your beloved pets to be looked after properly.

AVOID AT ALL COSTS! After requesting and recieving copies of my dogs medical history today I am so glad I made the decision to move the dogs to a different vet 6 months ago! Market Cross had always been brilliant with my two dogs up until around a year and a half ago. Staff changes happened suddenly and no one was ever as friendly as the previous staff. Appointments felt rushed and I felt the vets and vet nurses didn't take the time to put my two dogs at ease. An example of this was with a vet who was quite rough with my oldest dog who finds the vet a very stressful experience. The vet dove straight in to examining my dog, touching hin and handling him without much care. Every other vet we saw allowed my dog to sniff them and gave him some cuddles to make them feel comfortable before examining them. My dog got extremely stressed and anxious and all the vet could say was oh, hes quite aggressive and then proceeded to stop examining him. I was then asked to do all the checks on my dog myself under his guidance - madness! I'm not qualified and don't know what I'm looking for! He then weighed my dog and got his weight wrong by 3kg when typing it into the notes and said oh I can't remember exactly but he was around this weight. My dog was 10kg and it was recorded as 13kg. Both me and my partner were present and we both agreed his treatment of our dog was not up to standard. Upon recieving my dogs records today I am extremely angry at what the receptionist has recorded about me on records. Over a year ago I booked them in for a 6 monthly check up and was given an appointment time of 1pm. This was confirmed to me in an email but was written as 1:00. I got a call just after 10am that day asking where I was. I said my appointment was at 1pm and the receptionists was extremely rude on the call, saying I was in the wrong. On my dogs records she has recorded The client was argumentative and shouting on phone call. I was not shouting and was not argumentative. I was simply stating that you had booked my appointment in wrong. Market Cross used to be brilliant but since being bought over have been absolutely appalling. Please go to a different vet if you want quality care and your beloved pets to be looked after properly.

Joe Hendry

10 months ago

Victoria Hutchison

11 months ago

Our wee Misty wasn’t feeling well and we took her to the vet Lisa was so friendly and made the last moments on Mistys life comfortable for her. Very nice staff and caring even in the most upsetting situation. Thank you for looking after Misty the last 15 years. Best regards.

Karen Wilson

1 year ago

This vet practice used to be exceptional but is now such a disappointment. Seems money and paperwork is more important than the animals welfare. After 10 years I'm sad to say I need to find another vet. once the big firms take over its downhill on the service all the way

Charlie Napier

I've been a customer of Market Cross for 10 years. In that time, I've never had any issues. The reception staff have always been great, giving me appropriate appointments. The veterinary staff have been great. They are always kind and gentle with my cat (Toby, who is very nervous at the vet) and dog (Harris). Also, being a part of the healthy pet club and pet plan makes life so much easier when it comes to boosters and treatment etc. I'd give more stars than 5 if I could.