Market Cross Veterinary Clinic

Market Cross Veterinary Clinic is a small-animal practice established in 2003 and listed as meeting RCVS Core Standards. The clinic appears set up for routine care (vaccines, parasite control, nurse clinics, six‑month checks) as well as in‑house diagnostics and surgery (digital x‑ray, ultrasound, video endoscopy; soft tissue, orthopaedic and ocular surgery). It’s also described as a veterinary nurse training facility.

From the latest reviews, experiences are mixed and sometimes sharply conflicting: some long‑term clients describe gentle handling for nervous pets and supportive end‑of‑life care, while others report rushed or rough-feeling consultations, concerns about a “takeover”/staff changes, and an unresolved refund dispute. Practical comfort/access feedback also conflicts: the website notes disabled access, but a reviewer says the interior felt too tight for wheelchair use and describes the waiting area as small and very warm in summer with no water available.

Services

Based on the clinic’s own service list and facilities

•Consultations and six‑month health checks
•Vaccinations and parasite control
•Microchipping
•Neutering
•Dentistry
•Surgery, including soft tissue, orthopaedic, and ocular surgery (as listed on the site)
•Diagnostic tests & imaging, with digital x‑ray and ultrasound; video endoscopy also listed
•Nurse clinics, plus practical care such as nail clipping/grooming, anal sac expression, blood pressure checks, and blood sampling
•End-of-life care and euthanasia (also described in a review experience)
•Home visits (listed on the site)

Emergency arrangements (as stated on the site)

•Emergency support is available during normal hours by contacting the practice.
•Out of hours, emergency care is provided by Vets Now.

Species listed on the site: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets.

Pricing

•One reviewer reports being prescribed a £200 medication and says they were later told it could no longer be supplied and that they haven’t been refunded, despite follow‑ups.

(Other reviewers mention being on a “healthy pet club”/“pet plan,” but no prices or inclusions are stated in the information provided.)

People

•Lisa is named in a review describing end‑of‑life care, with the owner saying she was friendly and helped keep their pet comfortable in its final moments.
•Reception and clinical team feedback is mixed: one long‑term client describes reception as consistently good at arranging appropriate appointments and vets being gentle with a nervous cat, while other reviewers describe staff as rude/patronising and appointments as rushed, including one account of a vet handling a stressed dog in a way the owner felt was too rough.

Reviews

Google rating: 4.4 stars from 82 reviews.

•End-of-life care praised: one owner highlights supportive handling of a pet’s final moments and thanks the team for long-term care.
•Handling/consultation style is a flashpoint: some describe vets as gentle with nervous pets; others report rushed appointments, rough-feeling handling, and a stressful exam where the owner says they were asked to perform checks themselves under guidance.
•Money/admin complaints: multiple reviews allege “money grabbing,” and one describes an unresolved refund after a medication issue; another disputes what was written in the pet’s records about a phone call.
•Facilities/comfort feedback: one review calls the surgery clean but says the waiting room is small and can become uncomfortably hot in summer, with no water available for dogs; accessibility is also disputed (website notes disabled access, while a reviewer felt the interior wasn’t wheelchair-friendly).

Reviews for Market Cross Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 82 we track in total. Recent reviews may not be representative of overall sentiment.

Leni Fleming

2 months ago

Julia Miles

Awful vet in terms of service and practice. Prescribed us a £200 medication, and when we went to pick us up they told us they could no longer give it to us and didn’t refund us. Still haven’t refunded and given them many emails and letters which have been ignored. The surgery itself could be improved by leaving bowls of water out for the dogs, the waiting room gets very hot during the summer and no water was available. Next time I will bring my dogs’ foldable bowl. It’s also quite a small waiting room and there really isn’t room for more than 3 or 4 dogs at the time. A doorstop to let the breeze in would also be ideal, as it really does gets uncomfortably hot in summer and we had to wedge the door open and stand against it for a breeze. The vet has a ramp but the surgery honestly doesn’t look particularly wheelchair accessible inside, there is just not enough room. There are no toilets for pet owners to use. They do sell a selection of toys, however these were parked behind the in a corner last time we visited and so I couldn’t get a proper look (I usually buy my dog a treat as a well done after her vet visits.) They are usually on time for appointments however last time we had a half hour wait in the scorching heat. Good points- Clean surgery. Bad points Owe us money. Too warm in the summer, no water for dogs, no fans or AC. No wheelchair access as far as I can see. Waiting room is too small. We had a long wait in the scorching heat last time.

Mike kane

3 months ago

Mihigo

5 months ago

Since the take over they are a shambles. Rude, patronising, money grabbing. Please read these reviews from most recent and trust the most recent ones.

Sam Butler

6 months ago

AVOID AT ALL COSTS! After requesting and recieving copies of my dogs medical history today I am so glad I made the decision to move the dogs to a different vet 6 months ago! Market Cross had always been brilliant with my two dogs up until around a year and a half ago. Staff changes happened suddenly and no one was ever as friendly as the previous staff. Appointments felt rushed and I felt the vets and vet nurses didn't take the time to put my two dogs at ease. An example of this was with a vet who was quite rough with my oldest dog who finds the vet a very stressful experience. The vet dove straight in to examining my dog, touching hin and handling him without much care. Every other vet we saw allowed my dog to sniff them and gave him some cuddles to make them feel comfortable before examining them. My dog got extremely stressed and anxious and all the vet could say was "oh, hes quite aggressive" and then proceeded to stop examining him. I was then asked to do all the checks on my dog myself under his guidance - madness! I'm not qualified and don't know what I'm looking for! He then weighed my dog and got his weight wrong by 3kg when typing it into the notes and said "oh I can't remember exactly but he was around this weight". My dog was 10kg and it was recorded as 13kg. Both me and my partner were present and we both agreed his treatment of our dog was not up to standard. Upon recieving my dogs records today I am extremely angry at what the receptionist has recorded about me on records. Over a year ago I booked them in for a 6 monthly check up and was given an appointment time of 1pm. This was confirmed to me in an email but was written as "1:00". I got a call just after 10am that day asking where I was. I said my appointment was at 1pm and the receptionists was extremely rude on the call, saying I was in the wrong. On my dogs records she has recorded "The client was argumentative and shouting on phone call". I was not shouting and was not argumentative. I was simply stating that you had booked my appointment in wrong. Market Cross used to be brilliant but since being bought over have been absolutely appalling. Please go to a different vet if you want quality care and your beloved pets to be looked after properly.

AVOID AT ALL COSTS! After requesting and recieving copies of my dogs medical history today I am so glad I made the decision to move the dogs to a different vet 6 months ago! Market Cross had always been brilliant with my two dogs up until around a year and a half ago. Staff changes happened suddenly and no one was ever as friendly as the previous staff. Appointments felt rushed and I felt the vets and vet nurses didn't take the time to put my two dogs at ease. An example of this was with a vet who was quite rough with my oldest dog who finds the vet a very stressful experience. The vet dove straight in to examining my dog, touching hin and handling him without much care. Every other vet we saw allowed my dog to sniff them and gave him some cuddles to make them feel comfortable before examining them. My dog got extremely stressed and anxious and all the vet could say was oh, hes quite aggressive and then proceeded to stop examining him. I was then asked to do all the checks on my dog myself under his guidance - madness! I'm not qualified and don't know what I'm looking for! He then weighed my dog and got his weight wrong by 3kg when typing it into the notes and said oh I can't remember exactly but he was around this weight. My dog was 10kg and it was recorded as 13kg. Both me and my partner were present and we both agreed his treatment of our dog was not up to standard. Upon recieving my dogs records today I am extremely angry at what the receptionist has recorded about me on records. Over a year ago I booked them in for a 6 monthly check up and was given an appointment time of 1pm. This was confirmed to me in an email but was written as 1:00. I got a call just after 10am that day asking where I was. I said my appointment was at 1pm and the receptionists was extremely rude on the call, saying I was in the wrong. On my dogs records she has recorded The client was argumentative and shouting on phone call. I was not shouting and was not argumentative. I was simply stating that you had booked my appointment in wrong. Market Cross used to be brilliant but since being bought over have been absolutely appalling. Please go to a different vet if you want quality care and your beloved pets to be looked after properly.

Victoria Hutchison

Our wee Misty wasn’t feeling well and we took her to the vet Lisa was so friendly and made the last moments on Mistys life comfortable for her. Very nice staff and caring even in the most upsetting situation. Thank you for looking after Misty the last 15 years. Best regards.

Karen Wilson

This vet practice used to be exceptional but is now such a disappointment. Seems money and paperwork is more important than the animals welfare. After 10 years I'm sad to say I need to find another vet. once the big firms take over its downhill on the service all the way

Charlie Napier

I've been a customer of Market Cross for 10 years. In that time, I've never had any issues. The reception staff have always been great, giving me appropriate appointments. The veterinary staff have been great. They are always kind and gentle with my cat (Toby, who is very nervous at the vet) and dog (Harris). Also, being a part of the healthy pet club and pet plan makes life so much easier when it comes to boosters and treatment etc. I'd give more stars than 5 if I could.

G Wilson

2 years ago

My dog has a ear condition that my previous vet at straighton gave me spray to help clear up but after several years and much discomfort to Max it never did , I changed vet to Market Cross and was given a oil that had the condition cured in 4 days !!!! As a new customer they are very friendly and welcoming. So from Max and myself... THANK YOU VERY MUCH