Market Cross Veterinary Clinic

New patient health check. Not a look into my dog health book, no examination, just been asked what's the problem. Came there because of my dog ear problem, vet wasn't able to examine it so decide to give him injection( antihistamine one 40£, when exect madicine in a box of 20 cost 2£ anywhere) then steroid pills £15 and paracetamol £22 . Best one is do says I'll give the injection, and some pills for next few days, not explaining what's she giving my dog at all. Had to ask myself what's all the medication. Been told to come again in few days time. That's quite something. It's the one you never come back again.

Shame my partner and I have used this practise for many years but service has drastically went down hill since changing hands was told they would phone me back after my appointment but they never did the phone was switched off ( not out of hours so phone still should be be on) could obviously see it was a grass seed in the foot but they didn’t want to operate on a Saturday afternoon so left my dog in agony over the weekend they said to come back in a week if the anti inflammatory didn’t work which it’s obviously not going to take a grass seed out a paw. Some shocking people behind the desk but some lovely so it’s utter shame wish I could leave zero stars.

Avoid at all costs run by large company that only wants your money very poor animal treatment had 5 visits each 1 with different agency vet worst vet i have ever been to never again

Used for many years. However since been taken over by corporate business it's not recognisable. No longer go or recommend. Have spoken to several other local pet owners who also have left

Awful vet in terms of service and practice. Prescribed us a £200 medication, and when we went to pick us up they told us they could no longer give it to us and didn’t refund us. Still haven’t refunded and given them many emails and letters which have been ignored. The surgery itself could be improved by leaving bowls of water out for the dogs, the waiting room gets very hot during the summer and no water was available. Next time I will bring my dogs’ foldable bowl. It’s also quite a small waiting room and there really isn’t room for more than 3 or 4 dogs at the time. A doorstop to let the breeze in would also be ideal, as it really does gets uncomfortably hot in summer and we had to wedge the door open and stand against it for a breeze. The vet has a ramp but the surgery honestly doesn’t look particularly wheelchair accessible inside, there is just not enough room. There are no toilets for pet owners to use. They do sell a selection of toys, however these were parked behind the in a corner last time we visited and so I couldn’t get a proper look (I usually buy my dog a treat as a well done after her vet visits.) They are usually on time for appointments however last time we had a half hour wait in the scorching heat. Good points- Clean surgery. Bad points Owe us money. Too warm in the summer, no water for dogs, no fans or AC. No wheelchair access as far as I can see. Waiting room is too small. We had a long wait in the scorching heat last time.

Since the take over they are a shambles. Rude, patronising, money grabbing. Please read these reviews from most recent and trust the most recent ones.

AVOID AT ALL COSTS! After requesting and recieving copies of my dogs medical history today I am so glad I made the decision to move the dogs to a different vet 6 months ago! Market Cross had always been brilliant with my two dogs up until around a year and a half ago. Staff changes happened suddenly and no one was ever as friendly as the previous staff. Appointments felt rushed and I felt the vets and vet nurses didn't take the time to put my two dogs at ease. An example of this was with a vet who was quite rough with my oldest dog who finds the vet a very stressful experience. The vet dove straight in to examining my dog, touching hin and handling him without much care. Every other vet we saw allowed my dog to sniff them and gave him some cuddles to make them feel comfortable before examining them. My dog got extremely stressed and anxious and all the vet could say was "oh, hes quite aggressive" and then proceeded to stop examining him. I was then asked to do all the checks on my dog myself under his guidance - madness! I'm not qualified and don't know what I'm looking for! He then weighed my dog and got his weight wrong by 3kg when typing it into the notes and said "oh I can't remember exactly but he was around this weight". My dog was 10kg and it was recorded as 13kg. Both me and my partner were present and we both agreed his treatment of our dog was not up to standard. Upon recieving my dogs records today I am extremely angry at what the receptionist has recorded about me on records. Over a year ago I booked them in for a 6 monthly check up and was given an appointment time of 1pm. This was confirmed to me in an email but was written as "1:00". I got a call just after 10am that day asking where I was. I said my appointment was at 1pm and the receptionists was extremely rude on the call, saying I was in the wrong. On my dogs records she has recorded "The client was argumentative and shouting on phone call". I was not shouting and was not argumentative. I was simply stating that you had booked my appointment in wrong. Market Cross used to be brilliant but since being bought over have been absolutely appalling. Please go to a different vet if you want quality care and your beloved pets to be looked after properly.