County Vets – Vets in Ayr
Clinic Overview
- Many owners describe the team as kind, compassionate, and easy to talk to, with praise for everyone from reception staff to nurses and vets. - Clinical care is a strong theme, with positive examples including lump investigations, tumour surgery, dental treatment under general anaesthetic, and support for pets with long-running medical issues. - Several reviews highlight good communication and reassurance, including prompt updates during procedures, sensitive end-of-life care, and pets appearing comfortable returning to the clinic.
Services
- •Routine and preventive care: routine examinations, vaccinations, and general health checks are listed. Reviews also describe ongoing support for pets with complex medical histories, with owners saying the team listens well and is understanding during appointments.
- •Diagnostics and medical investigations: the practice lists specialist diagnostics and medical investigations. Recent examples include a biopsy for a lump with results returned within a couple of days, plus longer-term care for skin problems, severe allergies, and eye issues.
- •Surgery, dental work, and inpatient care: surgery and dental treatment are offered, along with hospitalisation facilities. Reviews mention emergency surgery, tumour-removal procedures, dental treatment under general anaesthetic, and owners being kept updated while pets were under treatment.
- •Species covered and farm work: the practice says it treats dogs, cats, birds, exotics and small furries, horses, and farm animals including cattle, sheep, pigs, goats, poultry, and alpacas. Farm services listed include routine fertility visits, herd and flock health plans, and client training.
- •Supportive handling and reassurance: owners describe calm, compassionate care for anxious pets and worried owners, including allowing a nervous dog to wait in the car until the vet was ready and providing extra reassurance around surgery and euthanasia.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Review comments on cost are mixed: some owners describe pricing as reasonable or worth it for the level of care and surgical support received, while others object strongly to charges for brief visits and to a disputed Cats Protection neutering contribution.
People
Recent reviews mention Amanda and Laura on reception, Georgia as a nurse, Emer in connection with post-operative updates, and Gillian as the practice manager. Broader feedback also praises the wider reception, nursing, and veterinary team for being caring, professional, and reassuring.
Reviews
Google reviews show 4.7 stars from 162 reviews.
- •Many owners describe the team as kind, compassionate, and easy to talk to, with praise for everyone from reception staff to nurses and vets.
- •Clinical care is a strong theme, with positive examples including lump investigations, tumour surgery, dental treatment under general anaesthetic, and support for pets with long-running medical issues.
- •Several reviews highlight good communication and reassurance, including prompt updates during procedures, sensitive end-of-life care, and pets appearing comfortable returning to the clinic.
- •Negative feedback is mostly about cost and communication, including one complaint about a brief consultation fee, one dispute involving a Cats Protection payment and reception handling, and one review from an owner who was refused an appointment for a sick chicken because they were outside the area.
