Clinic Overview
Ivybank Vets is an RCVS-accredited practice and a Veterinary Nurse Training Practice. Based on the information available, it appears set up for routine primary-care work (including vaccinations) and end-of-life support, with multiple reviews describing vets explaining euthanasia clearly and giving families time to say goodbye. Review experiences are mixed: many describe friendly, helpful appointments (including a short-notice visit for a dog), while a small number report frustration around staffing, waiting times during emergencies, and difficulty getting pricing information upfront.
Ivybank Vets is an RCVS-accredited practice and a Veterinary Nurse Training Practice. Based on the information available, it appears set up for routine primary-care work (including vaccinations) and end-of-life support, with multiple reviews describing vets explaining euthanasia clearly and giving families time to say goodbye. Review experiences are mixed: many describe friendly, helpful appointments (including a short-notice visit for a dog), while a small number report frustration around staffing, waiting times during emergencies, and difficulty getting pricing information upfront.
Concrete specifics mentioned by reviewers include
- •Vaccination booster appointments (and one report of an appointment needing to be rebooked because a vet—not a nurse—was required).
- •Monthly plan mentioned as “well worth the money” (no price/details provided).
- •Euthanasia support, with owners describing being talked through what would happen and being given time with their pet.
- •A complaint about diagnostics/referral for a cat with a lump when “the only staff member who can work the scanner was absent,” leading to a quoted referral cost the owner found unaffordable.
Services
Services evidenced from the website summary and/or reviews include
- •General vet consultations (a consultation fee is referenced in reviews).
- •Vaccinations (booster specifically mentioned).
- •Euthanasia / end-of-life care (multiple detailed accounts of the process being explained and time given for goodbyes).
- •Diagnostic scanning is referenced indirectly in a complaint about scanner availability for a cat with a lump.
- •Care plans: a “monthly plan” is mentioned in a review; the website also references “Pet Health Club®” and a “six-month healthy pet check” offer (details beyond that aren’t provided in the inputs).
- •Veterinary nurse training (stated as a Vet Nurse Training Practice).
Pricing
- •£66 consultation fee (reported by a reviewer who said they were seeking pricing for medication/prescriptions/injections without booking a consultation).
- •Website offer mentioned: “Six-month healthy pet check – £24.99” (no further inclusions stated).
People
- •Lindsay Callan (vet) is named in a review describing a euthanasia appointment; the owner said she handled a difficult decision with clear explanations and kindness.
- •Several reviews describe vets and staff explaining the euthanasia process and giving families as much time as needed to say goodbye.
- •One reviewer with an anxious dog (German shepherd) said the vet took them in as soon as they arrived to reduce stress.
- •A complaint describes a visit where a nurse saw the client initially but then said the appointment needed to be with a vet for a booster, leading to rebooking.
Reviews
4.7 stars from 241 reviews. - Support during euthanasia is a repeated strength: owners describe clear explanations of what would happen, compassion, and being given time for goodbyes.
- •Friendly interactions are common: multiple short reviews mention welcoming staff and “great vets,” and one account praises the full experience from calling for an appointment to being seen.
- •Some operational/pricing frustrations are reported: one reviewer describes long waits linked to emergencies and feeling there weren’t enough staff to manage; another alleges non-transparent pricing for medications/prescriptions/injections unless booking a paid consultation.
- •One serious complaint about diagnostics/referral costs: a reviewer says a cat with a lump could not be scanned due to staff absence and they were referred elsewhere with an estimate they found far higher than another provider.
Special Services
Animals Treated at Ivybank Vets
Animals We Treat
Companion Animals
Pricing at Ivybank Vets
Opening Hours – Ivybank Vets
Opening Hours
Hours
Reviews for Ivybank Vets
Note: Showing the 5 most recent Google reviews out of 241 we track in total. Recent reviews may not be representative of overall sentiment.
michelle wright
a month ago
Very disappointed with the Irvine branch I took my sick cat there and they found a lump. They said the only staff member who can work the scanner was absent so I was to be referred to a place in Glasgow that wanted to charge me over £8000 for tests and then surgery this would take me over my insurance limit. I went to mbm and they did the whole procedure for £800 it turned out my cat couldn’t be cured and was put to sleep. This was extremely stressful and upsetting and could have been even worse if my insurance couldn’t cover it. Absolutely awful. The next visit there was an emergency in and I had to wait over half an hour and was told this was just the way of it if there is an emergency surely there should be enough staff on to cover this? Eventually I asked if anyone could see me so nurse took me then told me she couldn’t do it because they made a mistake it was a vaccination booster my cat needed and it had to be a vet so I had no option but to make another appointment because I would be late for my work. I left feeling very annoyed and yes it’s terrible there was an emergency but it was a poor show not having the staff to cover it and the customer is left being made to feel bad about it and made to sit there and be corrected about how long I could have been sitting it could have been 45 minutes to an hour. The reception said it was only 24 minutes but it ended up being 33 and would have been much longer if I had just put up with it. So it seems we are just expected to put up with lack of staff and no phone call to say there was an emergency in to save me a wasted journey! Absolutely ridiculous
Marion Sawers
2 months ago
Very friendly staff great vets.
colin fitzsimons
2 months ago
This was my vets. They are the epitome of everything wrong with UK Vets and the issues reported on ITN News. Secretive and non-transparent. Refused to disclose pricing for medication, prescriptions or monthly injections which I needed to put my dog back on thr treatment I took him off 2 years ago but they could charge me £66 for a consultation. I don't want a consultation until I'm ready for an informed discussion!!!! Don't go near them is my advice.
Lisa Welsh
4 months ago
This isn’t our regular vets, we were in Kilwinning visiting family and our dog needed to be seen. From the moment I called to get an appointment to our being seen, the service was amazing and very friendly. Would highly recommend!
Lisa Welsh
a month ago
This isn’t our regular vets, we were in Kilwinning visiting family and our dog needed to be seen. From the moment I called to get an appointment to our being seen, the service was amazing and very friendly. Would highly recommend!
Stephanie Kerr
4 months ago
Very friendly and welcoming staff
gordon gamble
9 months ago
Great staff and vets never had any problems Sasha my German shepherd is wary of being there yesterday vet took us in as soon as we arrived to make it less stressful monthly plan is well worth the money highly recommend taking it out
David Stevenson
a year ago
Had to get our beautiful cat put to sleep the vet was absolutely wonderful so kind when explaining what was going to happen and gave us time to say our goodbyes even when the time came to let her go the vet showed compassion and everything was done with so much love and care cant thank them enough
colin higgs
a year ago
A few weeks ago I had say goodbye to my beloved border collie Millie. I can't thank all the staff to make her crossing the rainbow bridge that little bit easier, they explained the process, gave us some time to say our goodbyes and said Take as long as you want/need Given time, we will get another border collie but when that time does come I will haven no doubt we will return to Ivybank vets when I need help or advise.
Jamie Gray
6 years ago
Fantastic vets. Everyone is so caring and they genuinely put the animals first before money and that’s what you need from a vets. We had to put our cocker spaniel to sleep yesterday and Lindsay Callan the vet was new to us, however she was excellent and made what was a heart breaking experience and choice made so graceful. She was lovely and we will never forget the kindness she expressed with us.
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