Ivybank Vets

Ivybank Vets is an RCVS-accredited practice and a Veterinary Nurse Training Practice, and it is part of IVC Evidensia. The practice appears set up for routine primary-care work, including consultations and vaccinations, alongside end-of-life support that is frequently praised for clear explanations and compassionate handling. Overall feedback is positive for friendly staff and helpful appointments, although some reviews report frustration around waits during emergencies and difficulty getting prices upfront.

Services

• •General veterinary care: routine consultations and day-to-day primary-care appointments are reflected in reviews, including one owner who was able to get their dog seen while away from home.
• •Preventive care: vaccinations are mentioned, including booster appointments. Reviews also refer to a monthly plan, and the practice website has referenced Pet Health Club®.
• •End-of-life care: euthanasia support is a clear area of experience, with multiple owners saying the process was explained carefully and that they were given time to say goodbye.
• •Diagnostics and referral: diagnostic scanning is indicated by review feedback, although one complaint describes scanner availability problems and referral elsewhere for further tests and surgery.
• •Training practice status: the clinic is also noted as a Veterinary Nurse Training Practice.

Pricing

No published pricing information is currently available for this clinic, though reviews include mixed comments about price transparency and one positive mention of the monthly plan being good value.

People

• •Lindsay Callan is named in a review as the vet who handled a euthanasia appointment with kindness and clear explanations.
• •Reviews also highlight the wider team as friendly and welcoming, including a vet who took an anxious German shepherd in quickly to reduce stress and several staff members who supported owners sensitively during euthanasia visits.

Reviews

Google shows 4.7 stars from 241 reviews. Recent feedback is broadly positive, with a smaller number of negative reviews focused on operational issues.

• •Kind, compassionate end-of-life care stands out strongly, with several owners praising clear explanations, calm handling, and being given time for goodbyes.
• •Friendly staff and vets are mentioned repeatedly, including welcoming reception experiences and a positive account from a client whose dog needed a short-notice appointment.
• •Some complaints focus on delays and staffing pressure, particularly when emergencies affect waiting times or appointments need to be rebooked.
• •Pricing communication is a sticking point for some reviewers, with one unhappy review about not getting medication or treatment costs upfront, while another owner felt the monthly plan was well worth it.