Emergency Vets in Kilmarnock

MBM Veterinary Group, located in Kilmarnock, is a reputable clinic offering a range of services, including veterinary nurse training and emergency veterinary care, with extended hours to accommodate urgent needs. The clinic is highly regarded, maintaining an impressive 4.6-star rating based on 470 reviews, indicating consistent satisfaction among clients. Positive feedback frequently highlights the clinic's compassionate and professional staff. Reviewers such as Beata Satlawa express gratitude for the team's empathy, particularly during challenging times like the loss of a pet, emphasizing the personal and respectful care received. Yvonne Grayhurst echoes this sentiment, noting the clinic's transparency in advising cost-effective treatment options, which suggests a commitment to client welfare over profit. Joseph Allan and Ann Davidson provide further praise, with Allan appreciating the caring service for his dog, and Davidson acknowledging the staff's ability to handle her reactive Cane Corso with patience and understanding. However, the clinic does face criticism, as highlighted by Mhairi Wilson's review. Wilson's experience with poor communication regarding insurance issues and the handling of her deceased pet reflects a significant lapse in service and aftercare, underscoring the need for improvement in these areas. Despite this isolated negative review, the overwhelmingly positive feedback from numerous reviewers suggests that MBM Veterinary Group is a trusted provider of veterinary services in Kilmarnock. The clinic's focus on compassionate care and client education stands out, though attention to aftercare and communication is necessary to address concerns raised by some clients.

Valley Veterinary Group, located in Kilmarnock, is a well-regarded clinic offering a range of services, including emergency veterinary care and a veterinary nurse training facility. The clinic holds a commendable rating of 4.5 stars based on 209 Google reviews, indicating a generally positive reception from clients. The feedback from patrons highlights a mix of experiences. On the positive side, reviews praise the clinic for its compassionate care and dedicated staff. For instance, a long-term client, Eilidh, commended veterinarians Katie and David for their professionalism and kindness during the care of her pet, Willow, particularly during difficult times. Sharon McCulloch also emphasized the clinic’s supportive nature, especially during the loss of her pet, appreciating the caring and compassionate demeanor of the staff. However, not all feedback is uniformly positive. Some clients have expressed concerns regarding the clinic's management, particularly after a change in ownership. Elizabeth Rapp and Valerie Murray criticized the perceived prioritization of profit over care, citing experiences where costs were unexpectedly high, and the quality of care seemed to decline. Both noted distressing experiences related to end-of-life care for their pets, which they found lacking in compassion and communication. Ellen Sloan also shared a similar negative experience, describing a stressful euthanasia procedure. Despite these mixed reviews, the reception staff, notably Angie, is consistently praised for their friendliness and support. While the overall rating reflects a strong performance, potential clients should consider both the positive and negative experiences shared to make an informed decision about the clinic. Pricing information is not transparently available, so clients are encouraged to inquire directly for cost details.

Valley Veterinary Group, located in Kilmarnock, offers a range of veterinary services, including extended hours for emergencies. Their reputation is primarily gauged through a Google Maps rating of 4.4 stars based on 27 reviews, suggesting a generally positive perception, though not overwhelmingly so. The clinic has a mix of reviews, which highlights varying customer experiences. Some clients, like Jim Reid, experienced frustration due to communication errors and service delivery issues. Reid's negative experience included difficulties with medication pickup and dissatisfaction with services for his dog's treatment. On the other hand, Susan Shorrock and Mike McKenna both appreciated the service, noting the helpfulness and understanding of the staff despite some limitations, such as not being able to accompany their pets inside the clinic. Graeme Taylor and Meemo McPhail gave the clinic high marks, reflecting on the staff's dedication and support, especially during difficult times. McPhail expressed some concern about the clinic's integration with a larger conglomerate but still praised the staff's dedication. The reviews indicate a caring and professional environment, albeit with some logistical challenges. The clinic seems to maintain a loyal customer base, with clients appreciating the staff's empathy and professionalism. However, there is room for improvement in communication and service consistency. No specific transparent pricing information is available, and individual practitioners are not prominently mentioned in the reviews. Overall, Valley Veterinary Group appears to be a well-regarded clinic in Kilmarnock, offering essential services with a compassionate touch.