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- •Diagnostics, treatment and aftercare: Reviews mention X-rays with sedation, surgery, post-procedure discharge discussions, and clear explanations of healing and next steps. Owners also describe practical follow-through such as sharing notes with a pet’s regular vet, out-of-hours call-backs, and a follow-up phone call from a vet nurse after an operation.
Acres Vet Centre is an IVC Evidensia practice in Airdrie, Lanarkshire, providing routine healthcare for cats, dogs, and a range of small pets (including rabbits, guinea pigs, ferrets and hamsters). Its website lists services such as vaccinations, neutering, microchipping and dental cleaning, alongside emergency-care instructions. The practice is also listed as a veterinary nurse training facility.
- •Recent feedback is strongly positive about urgent care, including a detailed account of a very ill cat being diagnosed quickly and receiving emergency surgery the same day. - End-of-life support is a major theme, with several owners describing the team as gentle, dignified, caring and supportive during difficult decisions. - Owners also repeatedly mention animal welfare coming before profit, with comments about no upselling and pricing being more reasonable than some alternatives.
Our Score (57/100)
The Stewartry Veterinary Centre Ltd in Castle Douglas is an RCVS Accredited Practice with three consulting rooms, two operating rooms, a large animal room, a laboratory and an imaging suite. The practice states it treats pets and horses, and offers emergency out-of-hours call-outs. Recent feedback highlights kind communication, help with urgent appointments, and compassionate end-of-life care including home visits.
- •Owners regularly describe the team as friendly, professional, and caring, from reception through to the vets. - Reviews cover both routine care and urgent appointments, including boosters, check-ups, treatment for a skin rash, emergency help for a very sick dog, and a quick appointment for a limping dog while the owner was on holiday. - Several reviewers say their pets are well looked after and comfortable attending, including one owner who said their dog still loves going to the practice despite needing a lot of care.
- •Compassionate end-of-life care stands out strongly, with reviewers describing kind, professional support during euthanasia and one especially memorable home visit. - Good support for ongoing health problems is also mentioned, including helpful guidance after a dog was diagnosed with diabetes. - Calm handling and friendly service come up repeatedly, with positive comments about timid cats, pleasant care, and first-class service.
- •Recent reviews frequently praise the warm welcome at reception and a consistently friendly manner from staff across the practice. - Owners often mention clear communication from vets, particularly around possible diagnoses, treatment choices, and next steps. - There are repeated positive comments about speed and efficiency, including urgent appointments being arranged quickly when pets need prompt attention.
- •Recent reviews are largely positive about the team’s manner, with owners describing staff as caring, kind, clear and helpful. - Clients also mention a clean practice environment and good overall care. - Cat owners especially appreciate the separate cat waiting area, saying it helps make visits less stressful.
- •Positive reviewers describe thorough consultations, clear explanations and a relaxed, welcoming atmosphere from reception through to the vet. - Several reviews highlight supportive handling in stressful situations, including surgery cases and end-of-life appointments. - Front-of-house staff are repeatedly praised for being helpful and kind, with one reviewer specifically appreciating help arranging last-minute appointments.
Our Score (56/100)
Thrums Veterinary Group is an independent veterinary group serving pets as well as farm and equine animals, with its history dating back to 1948. The Kirriemuir branch appears set up for both routine and urgent care, including in-house 24/7 emergency and out-of-hours cover rather than a third-party provider. Recent customer feedback also points to quick access for urgent appointments, same-day diagnostics and treatment, and follow-up after care.