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- •Friendly, helpful team: several reviewers simply describe the staff as friendly, professional, and providing excellent service. - Good access for urgent issues: one reviewer says they were fitted in without difficulty for a dog with a snapped nail, and the problem was sorted quickly. - Clear communication at routine visits: vaccination appointments are praised for taking time to discuss owner concerns and for carrying out a general check at the same visit.
ICR Veterinary Group Ltd in Loanhead is part of IVC Evidensia and offers routine appointments alongside out-of-hours emergency care. Recent feedback is mostly very positive, with owners often describing calm, compassionate handling, clear explanations and good support during emergencies, recovery and difficult end-of-life situations. A small number of recent reviews report more negative experiences, particularly around after-hours access and one serious complaint about diagnosis.
- •Many reviews describe the team as friendly, polite, professional and caring, with owners saying staff help them feel calm during stressful visits. - There is strong evidence of long-term trust and repeat use, including one client saying they have had no bad experience in 13 years. - Recent examples include general care for cats, support with dogs, and more complex injury care such as repeated treatment for greyhounds with torn knees.
Links Veterinary Group is part of IVC Evidensia and offers both first-opinion and referral care, with a stated 24-hour emergency and critical care service available 365 days a year. The practice covers routine work such as health checks and vaccinations through to complex medicine and surgery, and also accepts referral cases in ophthalmology and orthopaedics. Recent feedback highlights calm emergency handling, clear communication during serious cases, and a friendly, caring atmosphere.
- •Kind, reassuring handling: several owners say their dogs are relaxed coming into the practice, with one noting their dog is excited on the walk there. - Strong care in urgent or difficult cases: reviews describe life-saving treatment after a dog attack, attentive support through a dog’s recovery, and ongoing management for more complex health problems. - Clear communication and planning: Alison is praised for explaining a step-by-step approach to hind-limb pain, from medication and acupuncture through to x-rays and hydrotherapy referral.
- •Reviews consistently praise the team for being friendly, welcoming and professional, with several owners saying the practice has a warm atmosphere and staff remember pets by name. - Owners often mention clear communication and patience, especially when discussing ongoing problems or supporting first-time pet owners. - Several reviews describe gentle handling of nervous pets, including taking time to build trust before vaccinations and making dogs comfortable enough not to fear visits.
Galedin Veterinary is a long-established mixed practice in Galashiels and is part of VetPartners, with the practice noting more than 200 years of veterinary care. It treats household pets, horses and livestock, covering routine appointments such as vaccinations and health checks as well as emergency and end-of-life care. Recent feedback often praises calm handling of nervous animals and compassionate support at difficult appointments, although a small number of reviews raise concerns about appointment communication and bereavement-related admin.
- •Several recent reviews describe the team as warm, helpful and reassuring, with owners feeling their pets were looked after with care. - Urgent cases are a clear theme, including one detailed review of an older cat with breathing problems who was seen promptly, had bloods and X-rays, and returned home on medication after treatment. - Owners also mention good communication, including clear explanations of what was being done and quick follow-up after tests.
- •Recent reviews describe strong long-term trust, with some clients saying they have used the practice for years and even across generations. - Owners speak highly of the team’s handling of nervous or reactive dogs, with one reviewer saying their rescue dog was able to have yearly vaccinations with minimal stress. - Several reviews mention helpful access, including being seen at short notice.
Galedin Veterinary is a long-established six-branch practice in the VetPartners group, serving Kelso and the surrounding area. It provides care for household pets as well as horses and livestock, and is also listed as a veterinary nurse training facility with emergency veterinary cover. Recent feedback points to a friendly, organised practice where appointments run promptly and consultations feel calm rather than rushed.