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- •Recent reviewers repeatedly describe the service as excellent, with several saying their pets were looked after very well. - Communication is a clear theme, with one owner saying the team explained their dog’s treatment step by step. - Handling of nervous pets stands out in recent feedback, including a first visit for a rescue puppy that was made playful and low-stress, with staff encouraging positive return visits just to say hello.
- •Friendly, welcoming staff: several recent reviews simply emphasise how friendly and nice the team are. - Compassionate, helpful care: reviewers describe the vets and staff as caring, compassionate, and willing to go the extra mile. - Confident handling in emergencies: one detailed review highlights an emergency appointment for a dog with a bite wound, with reassuring advice and good aftercare discussion.
Vets4Pets Straiton in Loanhead is a Vets4Pets practice with a modern clinical setup including an in-house lab, digital X-ray, ultrasound, a hospital ward, and separate dog and cat wards with isolation. It offers routine preventive care through nurse clinics and health plans, alongside investigations and procedures supported by on-site diagnostics. Recent feedback is mixed, with praise for caring support and short-notice appointments alongside some complaints about administration, communication, and continuity of care.
Market Cross Veterinary Clinic in Dalkeith is a CVS-owned small-animal practice established in 2003 and listed as meeting RCVS Core Standards. The clinic offers routine care alongside in-house diagnostics and surgery, and it is also described as a veterinary nurse training facility. Out-of-hours emergency cover is provided by Vets Now.
West End Vets is a CVS-owned veterinary practice in Edinburgh. It offers emergency veterinary care, listed as available on a 24/7 or extended-hours basis, and also functions as a veterinary nurse training facility. Recent feedback is mostly positive for friendly, helpful staff and kind support, although one reviewer reported mixed experiences between different clinicians.
- •Clear communication throughout treatment, including explanations of different scenarios, follow-up calls, regular progress updates, and reassuring emails with photos during overnight stays. - Experienced handling of complex surgical referrals, with recent examples including a ruptured neck disc, tendon injury, cruciate repair, ankle fracture, dermoid sinus removal, and a foreign body removal after earlier failed attempts elsewhere. - Kind, reassuring staff across the clinic, from reception and nursing staff through to vets and surgeons, with Kasia mentioned especially often for her calm and supportive manner.
Ashgrove Veterinary Centre Ltd presents itself as independently owned and run as a multi-clinic practice in Aberdeen, with a larger clinical team including 12 vets, 14 registered veterinary nurses, and 2 veterinary care assistants. The practice highlights in-house interests in pain management including acupuncture, dermatology, emergency medicine nursing, and nutrition nursing. Recent feedback remains broadly positive for compassionate care, exotics experience, and helpful staff, alongside some concerns about communication, follow-up, and rising costs.
Recent feedback specifically praises Nina Miraki for handling a dog calmly, giving helpful advice and helping after an online booking mix-up. Reviewers also often mention the reception and veterinary teams as welcoming and supportive, although a small number report poor experiences on the phone.
- •Pets are often described as being kept calm and treated gently, including anxious dogs that now enter more confidently and a cat being put at ease during an appointment. - Owners regularly mention friendly, efficient service, including positive first visits after moving to the area and welcoming puppy appointments. - Communication is a recurring strength, with reviewers praising clear explanations, alternatives being discussed, and thorough follow-up after treatment.
- •Recent feedback is overwhelmingly positive, with many owners describing the team as kind, welcoming, knowledgeable and efficient. - A consistent theme is that appointments feel unhurried, with vets taking time to answer questions, explain options clearly and involve owners in decisions. - Kevin is repeatedly singled out for being patient, gentle and thorough, particularly with nervous pets and during repeat visits.