Featured Clinic Overview
- •Recent reviews are consistently very positive about the team’s kindness, empathy, and professionalism. - Several reviewers highlight calm, reassuring care during stressful situations, including support for an elderly cat in its final days and help with newly adopted cats experiencing health issues. - Lindsay is singled out for her care of pet rats, while other reviews mention positive experiences with kittens and a senior dog.
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- •Recent feedback is mostly very positive, with repeated praise for friendly, helpful staff across both reception and clinical teams. - Several owners say the team is especially good with anxious pets, including nervous cats and dogs coming in for vaccinations. - Convenience is another recurring theme, with mentions of quick help in an emergency, good appointment access, and easy medication ordering through WhatsApp.
- •Recent feedback is overwhelmingly positive, with repeated praise for a friendly, welcoming atmosphere from reception through to the clinical team. - Owners often mention pets being comfortable at the clinic, including nervous dogs settling well and even seeming happy to come in. - Communication is a clear strength in recent comments, with staff described as informative, reassuring, and willing to answer questions.
Dundas Veterinary Group Ltd is an independent, family-owned practice in Edinburgh, established in the late 1970s and RCVS-accredited. It provides routine care alongside more advanced diagnostics and surgery, with an in-house lab, digital imaging including ultrasound and endoscopy, and a dedicated dental suite with digital dental radiography. The practice also states that it offers a 24-hour emergency service.
Our Score (63/100)
- •Clear, frequent communication: owners often mention staff taking time to explain options, answer anxious calls and provide regular updates during hospital stays. - Serious and urgent cases: reviews commonly describe high-acuity work, including paralysis requiring MRI and surgery, traumatic burns, severe kidney problems, and adrenal tumour surgery. - Strong inpatient and follow-up care: owners value continuity of care, attentive nursing support, and detailed discharge instructions for recovery at home.
- •Reviews are consistently very positive about the practice’s manner, with clients describing staff as kind, friendly and genuinely caring toward both pets and owners. - Compassionate end-of-life care is a major theme, including thoughtful support during difficult appointments and handwritten sympathy cards afterwards. - Owners often highlight clear communication, saying vets explain treatment well, answer questions and discuss different options rather than pushing one route.
More broadly, recent reviewers describe the wider team as helpful, friendly and understanding, especially with cats that need frequent visits.
Recent feedback does not name individual staff members, but it consistently describes the wider team as friendly, caring, thoughtful, and professional.
ICR Pentland Vets is part of the ICR Vets group in Edinburgh, and the practice states that it offers 24-hour veterinary services for all pets. The clinic is listed as RCVS Accredited and as a Cat Friendly Clinic. Recent reviews describe a welcoming, attentive team, with owners often saying appointments feel unhurried and focused on the individual pet.
- •Recent reviews are largely positive about the team’s manner, with owners describing staff as caring, kind, clear and helpful. - Clients also mention a clean practice environment and good overall care. - Cat owners especially appreciate the separate cat waiting area, saying it helps make visits less stressful.