Featured Clinic Overview
## Summary MBM Veterinary Group is a long-established practice (website states providing care since 1913) that treats small animals, horses, and farm animals, and works with Thistle Referral Services (named on the website). The clinic is also listed as a veterinary nurse training facility and offers emergency veterinary services (as provided in the clinic’s structured data). In the latest reviews available to us, owners most often describe calm handling during routine visits (including puppy checks and injections) and supportive end-of-life care that wasn’t rushed (including being walked through the process and receiving memorabilia). Pricing is mentioned as “a little bit pricey” by one reviewer, while another says the team has advised ways to reduce treatment costs—so experiences on cost/value vary. ## Services - General veterinary care mentioned in reviews, including: - Puppy first check (“first Puppy Check”) - Injections during check-ups - End-of-life care for cats, including time to say goodbye and support through the process (review details also mention memorabilia being provided) - Emergency veterinary services (listed in structured clinic data; no further detail provided) - Veterinary nurse training facility (listed in structured clinic data) - Species treated (from the website summary): small animals, equine, and farm animals - Referral relationship (from the website): works with Thistle Referral Services ## People - Jim and Gabby: thanked by name for a calm, warm manner during a puppy’s first check; the owner specifically notes their approach helped the puppy settle with “no drama” and “no fuss.” - Reception staff: described as “very welcoming” in one review. - Vets (unnamed): one owner of a reactive, large dog describes the vet giving the dog time to explore the room and staying relaxed during the exam and injections, which made the visit more manageable. ## Reviews Google rating: 4.6 stars from 481 reviews. Themes below are drawn from the latest written reviews available to us. - Calm, low-stress handling during appointments: puppy check described as settled and drama-free; another owner says their reactive dog was given time to acclimatise before examination and injections. - End-of-life support: one reviewer describes being gently guided through euthanasia for a cat, not being rushed, and receiving memorabilia. - Cost/value is mixed: one review calls the practice “a little bit pricey,” while another says they were advised on ways to save money on treatment. - A serious negative account alleges poor communication about being removed/refused an appointment during an illness and upsetting aftercare handling for a deceased large dog; this conflicts with other reviews describing compassionate, respectful end-of-life care.
Showing 1-10 of 36 clinics
Vets4Pets Ayr is described on its website as a locally-owned Vets4Pets practice, with Royal College of Veterinary Surgeons (RCVS) accreditation plus International Society of Feline Medicine (ISFM) and Rabbit Welfare Association and Fund accreditations. The clinic appears set up for a broad mix of routine and surgical work, with facilities and services listed for keyhole (laparoscopic) surgery, in-house diagnostics, and separate cat/dog areas. From the latest reviews available to us, owners repeatedly mention: - being kept informed “every step” during treatment and feeling un-rushed during consults - follow-up contact after an appointment (a vet phoning the next day to check how a dog was doing) - support around difficult visits, including a pet being put to sleep, where staff were described as kind and respectful - specific procedures discussed positively, including a laparoscopic spay with a reported rapid recovery
Vets4Pets Ayr is described on its website as a locally-owned Vets4Pets practice, with Royal College of Veterinary Surgeons (RCVS) accreditation plus International Society of Feline Medicine (ISFM) and Rabbit Welfare Association and Fund accreditations. The clinic appears set up for a broad mix of routine and surgical work, with facilities and services listed for keyhole (laparoscopic) surgery, in-house diagnostics, and separate cat/dog areas. From the latest reviews available to us, owners repeatedly mention: - being kept informed “every step” during treatment and feeling un-rushed during consults - follow-up contact after an appointment (a vet phoning the next day to check how a dog was doing) - support around difficult visits, including a pet being put to sleep, where staff were described as kind and respectful - specific procedures discussed positively, including a laparoscopic spay with a reported rapid recovery
Armour Veterinary Group treats multiple species (pets, farm animals and horses) and, according to its website, runs its own out-of-hours service so animals are seen by their “own vet” day and night. Reviews mention routine preventive care (a dog booster visit) and dental surgery for dogs (including an extraction of 8 teeth). The latest reviews are largely positive about staff interactions and wait times, but there is also a detailed 1‑star account alleging a medication dosing error for a pregnant dog and a lack of apology when it was raised.
Armour Veterinary Group treats multiple species (pets, farm animals and horses) and, according to its website, runs its own out-of-hours service so animals are seen by their “own vet” day and night. Reviews mention routine preventive care (a dog booster visit) and dental surgery for dogs (including an extraction of 8 teeth). The latest reviews are largely positive about staff interactions and wait times, but there is also a detailed 1‑star account alleging a medication dosing error for a pregnant dog and a lack of apology when it was raised.
MBM Veterinary Group
Mauchline
Our Score (85/100)
MBM Veterinary Group operates as a multi-branch veterinary practice (ownership group not stated) and is set up for both routine care and more involved cases, based on what owners describe in reviews. In the latest reviews, people repeatedly mention clear explanations during appointments and calm handling of nervous animals—examples include a kitten receiving injections “without even a cry,” and a long recovery after a road-traffic accident supported from emergency treatment through to full recovery over nearly six months. Reviews also reference advanced surgery for a persistent paw “corn,” and ongoing management of a cat’s skin allergy. The clinic is also listed as a veterinary nurse training facility.
MBM Veterinary Group operates as a multi-branch veterinary practice (ownership group not stated) and is set up for both routine care and more involved cases, based on what owners describe in reviews. In the latest reviews, people repeatedly mention clear explanations during appointments and calm handling of nervous animals—examples include a kitten receiving injections “without even a cry,” and a long recovery after a road-traffic accident supported from emergency treatment through to full recovery over nearly six months. Reviews also reference advanced surgery for a persistent paw “corn,” and ongoing management of a cat’s skin allergy. The clinic is also listed as a veterinary nurse training facility.
Our Score (85/100)
Dalblair Vets Ltd is an independently owned practice that’s been caring for animals for over 100 years. Based on the clinic’s own information, it’s set up for both routine care and more complex work, with facilities including two operating theatres, an in-house laboratory, diagnostic ultrasound, and a dedicated dental facility. From the latest reviews, owners give concrete examples of: - Rapid emergency care (one dog was assessed and operated on within a few hours for a gut foreign body). - Routine procedures with aftercare (kitten spay specifically mentioned). - Calm handling for nervous-prone pets (cats described as staying calm during visits). - A community blood-donor event hosted every 8 weeks (pet blood bank sessions).
Dalblair Vets Ltd is an independently owned practice that’s been caring for animals for over 100 years. Based on the clinic’s own information, it’s set up for both routine care and more complex work, with facilities including two operating theatres, an in-house laboratory, diagnostic ultrasound, and a dedicated dental facility. From the latest reviews, owners give concrete examples of: - Rapid emergency care (one dog was assessed and operated on within a few hours for a gut foreign body). - Routine procedures with aftercare (kitten spay specifically mentioned). - Calm handling for nervous-prone pets (cats described as staying calm during visits). - A community blood-donor event hosted every 8 weeks (pet blood bank sessions).
Our Score (84/100)
Hollow Park Veterinary Surgery offers 15‑minute consultations (appointment-only) alongside in-house surgery, dental work, and diagnostics (including digital X‑ray, ultrasound and in-house blood testing). The practice also states it provides 24‑hour out-of-hours emergency cover for existing clients, aiming for continuity by having pets seen by their own vets with access to clinical history. Recent reviews contain both strong loyalty and a few sharp negatives. Owners describe long-term cat care and specific vets/staff by name (for example, Dr Crawford), and one reviewer describes the practice treating a dog the same day after an attack even though the dog wasn’t registered. In contrast, two reviews describe problems that sound like capacity/short-staffing, including not being able to do requested blood tests at the appointment and turning away someone attempting to register animals, with no waiting list offered.
Hollow Park Veterinary Surgery offers 15‑minute consultations (appointment-only) alongside in-house surgery, dental work, and diagnostics (including digital X‑ray, ultrasound and in-house blood testing). The practice also states it provides 24‑hour out-of-hours emergency cover for existing clients, aiming for continuity by having pets seen by their own vets with access to clinical history. Recent reviews contain both strong loyalty and a few sharp negatives. Owners describe long-term cat care and specific vets/staff by name (for example, Dr Crawford), and one reviewer describes the practice treating a dog the same day after an attack even though the dog wasn’t registered. In contrast, two reviews describe problems that sound like capacity/short-staffing, including not being able to do requested blood tests at the appointment and turning away someone attempting to register animals, with no waiting list offered.
Vets Now (Kilmarnock) is part of the Vets Now emergency care provider and focuses on out-of-hours treatment for dogs, cats and small animals (nights, weekends and bank holidays). The website describes an RCVS-accredited clinic with in-house facilities for diagnostics and critical care (including imaging, lab work and an operating theatre). Recent reviews repeatedly mention pets being seen promptly and handled gently, alongside frequent comments about high costs and payment expectations at the time of treatment (even for insured pets). Specific examples in reviews include vomiting blood assessed “from head to toe,” anti-sickness injection with rapid improvement, and surgery to remove plastic from a dog’s stomach with updates throughout.
Vets Now (Kilmarnock) is part of the Vets Now emergency care provider and focuses on out-of-hours treatment for dogs, cats and small animals (nights, weekends and bank holidays). The website describes an RCVS-accredited clinic with in-house facilities for diagnostics and critical care (including imaging, lab work and an operating theatre). Recent reviews repeatedly mention pets being seen promptly and handled gently, alongside frequent comments about high costs and payment expectations at the time of treatment (even for insured pets). Specific examples in reviews include vomiting blood assessed “from head to toe,” anti-sickness injection with rapid improvement, and surgery to remove plastic from a dog’s stomach with updates throughout.
Our Score (81/100)
Robertson & Orr Veterinary Practice Ltd appears to be a general veterinary practice handling both urgent same-day problems and end-of-life care. Ownership (independent vs part of a corporate group) isn’t stated in the information provided. From the latest reviews available, owners describe: - Being advised to bring a pet in immediately after a phone call triage for sudden illness, then being seen promptly on arrival. - Ongoing medical management explained in detail (one case diagnosed as cluster epilepsy, with a course of medication started and administered with vet-nurse assistance). - Treatment of an acute incident while travelling (a dog stung by a jellyfish, described as handled professionally and knowledgeably). - Supportive euthanasia care, including at short notice and “in the small hours.”
Robertson & Orr Veterinary Practice Ltd appears to be a general veterinary practice handling both urgent same-day problems and end-of-life care. Ownership (independent vs part of a corporate group) isn’t stated in the information provided. From the latest reviews available, owners describe: - Being advised to bring a pet in immediately after a phone call triage for sudden illness, then being seen promptly on arrival. - Ongoing medical management explained in detail (one case diagnosed as cluster epilepsy, with a course of medication started and administered with vet-nurse assistance). - Treatment of an acute incident while travelling (a dog stung by a jellyfish, described as handled professionally and knowledgeably). - Supportive euthanasia care, including at short notice and “in the small hours.”
Exclusively Cats is a cats-only veterinary clinic that, according to its website, has been specialising in feline care since 2002 and is run by partners who own the practice. It’s set up specifically for cat patients, with diagnostic imaging on-site (X‑ray and ultrasound) and surgical capability, and multiple reviews describe a calmer, cat-centric environment (including no dogs in the waiting area). Across the latest reviews, owners repeatedly describe coming for second opinions and getting clearer answers quickly—one owner says they were told what was wrong with their kitten “within 5 minutes” after another vet had suggested euthanasia, and another reports tests and a diagnosis (urinary stones) completed within a day followed by surgery. Several reviews also mention detailed explanations and planning (for example, short- and medium-term treatment plans for skin disease, and thorough discussion of what would happen on surgery days). Out-of-hours support is also described in practice: one owner reports being able to send a photo, discuss the issue, and get seen on a Sunday morning for a wound check.
Exclusively Cats is a cats-only veterinary clinic that, according to its website, has been specialising in feline care since 2002 and is run by partners who own the practice. It’s set up specifically for cat patients, with diagnostic imaging on-site (X‑ray and ultrasound) and surgical capability, and multiple reviews describe a calmer, cat-centric environment (including no dogs in the waiting area). Across the latest reviews, owners repeatedly describe coming for second opinions and getting clearer answers quickly—one owner says they were told what was wrong with their kitten “within 5 minutes” after another vet had suggested euthanasia, and another reports tests and a diagnosis (urinary stones) completed within a day followed by surgery. Several reviews also mention detailed explanations and planning (for example, short- and medium-term treatment plans for skin disease, and thorough discussion of what would happen on surgery days). Out-of-hours support is also described in practice: one owner reports being able to send a photo, discuss the issue, and get seen on a Sunday morning for a wound check.
Kilmarnock Vets4Pets
Kilmarnock
Our Score (80/100)
Vets4Pets Kilmarnock is described on its website as a locally owned Vets4Pets practice that’s taking new clients, with facilities set up for in-house diagnostics and inpatient care (including an in-house laboratory, digital X‑ray, ultrasound, operating theatre, isolation unit, and separate cat and dog wards). Out-of-hours emergency care is stated to be provided via Vets Now Kilmarnock. Across the latest reviews available, owners repeatedly mention: - Specific staff by name (including Pamela/Pam, Lorna, Carmine, and Megan) and describe clear examples of support—e.g., explanations at appointments and extra treats given to help a timid dog feel comfortable. - A mix of experiences around registration/testing requirements: one reviewer reports being told they would need to pay £350 for repeat blood tests before their puppy could be accepted for registration or even a check-up, while other reviewers describe being seen for routine and emergency issues.
Vets4Pets Kilmarnock is described on its website as a locally owned Vets4Pets practice that’s taking new clients, with facilities set up for in-house diagnostics and inpatient care (including an in-house laboratory, digital X‑ray, ultrasound, operating theatre, isolation unit, and separate cat and dog wards). Out-of-hours emergency care is stated to be provided via Vets Now Kilmarnock. Across the latest reviews available, owners repeatedly mention: - Specific staff by name (including Pamela/Pam, Lorna, Carmine, and Megan) and describe clear examples of support—e.g., explanations at appointments and extra treats given to help a timid dog feel comfortable. - A mix of experiences around registration/testing requirements: one reviewer reports being told they would need to pay £350 for repeat blood tests before their puppy could be accepted for registration or even a check-up, while other reviewers describe being seen for routine and emergency issues.